Check Name returns No Suggestions - Outlook 2003

[John Kaurloto]

To the group:

Outlook 2003, Windows XP

I type in a name in the To: box and click the Check Names icon and it
returns 'No Suggestions'

The Order of Check Names Address Lists is set to Contacts first (Address
Book > Tools > Options) - kb296948
I have reset the nickname and automatic completion cache - kb287623
I have even deleted some of the auto-complete names - kb292928

Still I get 'No Suggestions' when I type in a name I have in my Contacts.

Any assistance or suggestions most welcome.

Thank you.

John

 

[Sue Mosher [MVP-Outlook]]

Can you give an example of what you're typing in and what the actual contact info is?

Also, in the address book, do you see the contacts in the list you have selected as the name resolution list?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Diane Poremsky [MVP]]

does it work if you click Ctrl+K? Or send a second message to someone in the
same outlook session?

 

[John Kaurloto]

Ms. Mosher asked:
Can you give an example of what you're typing in and what the actual contact
info is?
Also, in the address book, do you see the contacts in the list you have
selected as the name resolution list?

Example:
In the Address Book (set to show Contacts - answering yes to your second
question) there is Malmerm, John (which I can select for the To: box, etc.)
Type in the complete last name, 'Malmerm' in the To: box and click the Check
Names icon and it returns 'No Suggestions'
This is a constant result for any name I type in the To:, etc. box that also
resides in the Contacts List.

To answer Ms. Poremsky's questions:
I have tried the Ctrl+K and get the same result, 'No Suggestions.'
The autocomplete functions properly (and both the check names and
autocomplete are checked in Outlook > Tools > Options)
Sending a second message returns the same results: 'No Suggestions'
Believe me, I am stumped.

does it work if you click Ctrl+K? Or send a second message to someone in the
same outlook session?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/

To the group:

Outlook 2003, Windows XP

I type in a name in the To: box and click the Check Names icon and it
returns 'No Suggestions'

The Order of Check Names Address Lists is set to Contacts first (Address
Book > Tools > Options) - kb296948
I have reset the nickname and automatic completion cache - kb287623
I have even deleted some of the auto-complete names - kb292928

Still I get 'No Suggestions' when I type in a name I have in my Contacts.

Any assistance or suggestions most welcome.

Thank you.

John

 

[Brian Tillman]

I type in a name in the To: box and click the Check Names icon and it
returns 'No Suggestions'

The Order of Check Names Address Lists is set to Contacts first
(Address Book > Tools > Options) - kb296948
I have reset the nickname and automatic completion cache - kb287623
I have even deleted some of the auto-complete names - kb292928

Perhaps the address book isn't properly tied to the correct contacts folder.
RIght-click Contacts and choose Properties. Select the OUtlook Address Book
tab and make sure "Show this folder as an e-mail Address Book" is checked.

 

[John Kaurloto]

Thanks, but I had thought of that one.
It's checked.
Contacts is set first in the Check Names list order and is set as show this
address list first in Address Book > Tools > Options so it is the default
list when clicking any of the address boxes (To:, Cc:, Bcc.

I would welcome any other thoughts at all, I could be overlooking the
simplest thing.

 

[Sue Mosher [MVP-Outlook]]

I am stumped, too. An interesting experiment might be to copy some test items into a new contacts folder and set up that folder as the new default name resolution list.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

Ms. Mosher asked:
Can you give an example of what you're typing in and what the actual contact
info is?
Also, in the address book, do you see the contacts in the list you have
selected as the name resolution list?

Example:
In the Address Book (set to show Contacts - answering yes to your second
question) there is Malmerm, John (which I can select for the To: box, etc.)
Type in the complete last name, 'Malmerm' in the To: box and click the Check
Names icon and it returns 'No Suggestions'
This is a constant result for any name I type in the To:, etc. box that also
resides in the Contacts List.

To answer Ms. Poremsky's questions:
I have tried the Ctrl+K and get the same result, 'No Suggestions.'
The autocomplete functions properly (and both the check names and
autocomplete are checked in Outlook > Tools > Options)
Sending a second message returns the same results: 'No Suggestions'
Believe me, I am stumped.

does it work if you click Ctrl+K? Or send a second message to someone in the
same outlook session?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/

To the group:

Outlook 2003, Windows XP

I type in a name in the To: box and click the Check Names icon and it
returns 'No Suggestions'

The Order of Check Names Address Lists is set to Contacts first (Address
Book > Tools > Options) - kb296948
I have reset the nickname and automatic completion cache - kb287623
I have even deleted some of the auto-complete names - kb292928

Still I get 'No Suggestions' when I type in a name I have in my Contacts.

Any assistance or suggestions most welcome.

Thank you.

John

 

[Logvin]

I bet you five bucks that the contact you are searching for does not
have an e-mail address listed. Only users with e-mail addresses will
show in that list