Change Remote Assistance Password

[Robfin]

Hi,

We currently have an issue with Remote Assistance because we run a different
GINA than the MS one.

The problem is that when I try to connect to another computer on the LAN via
Remote Assitance it cannot connect because the password is more than 8
characters long (the GINA expects passwords over 8 characters long to be
hashed)

My question is can I change a setting so that the HelpAssistant account on
the remote machine has a password of less than 9 characters, and that my
machine tries to connect to the remote machine using the new password and
not the MS default?

Any Ideas?

Thanks in advance.

 

[Guest]

I'm not sure this will be much help, but I do know the way to set the
password on that account.

Start/run, type:
control userpasswords2
advanced tab, advanced button, highlight Users, highlight HelpAssistant
user, Action menu.

 

[Robfin]

I am able to change the password, but my computer does not know of the
password change and is still trying to connect with a password of 14
characters, i.e. the default MS one.

 

[Guest]

I would try an email invite, after the change.