cdrom wont reflect new disk

[Rob]

My moms cd rom is holding on to a disk that is not loaded. When you view my
computer, the cdrom icon and title reflects a microsoft works install disk
regardless of there being a disk in the drive or not. Other disks will
operate normally if they are put in but this is preventing her from burning
cds using windows build in drag and drop. When she puts in a blank disk she
can't open it up to drag files because it says there is no disk. They are
brand new blanks so it's not the media. We have tried putting in the
microsoft works cd and then right clicking the drive to hit eject but it
doesn't make any difference.

Any suggestions on how to get the drive to reset itself or something? (yes,
I have rebooted)

 

[BillW50]

My moms cd rom is holding on to a disk that is not loaded. When you
view my computer, the cdrom icon and title reflects a microsoft works
install disk regardless of there being a disk in the drive or not.
Other disks will operate normally if they are put in but this is
preventing her from burning cds using windows build in drag and drop.
When she puts in a blank disk she can't open it up to drag files
because it says there is no disk. They are brand new blanks so it's
not the media. We have tried putting in the microsoft works cd and
then right clicking the drive to hit eject but it doesn't make any
difference.

Any suggestions on how to get the drive to reset itself or something?
(yes, I have rebooted)

I dunno, sounds like the drive is faulty to me.

 

[BillW50]

My moms cd rom is holding on to a disk that is not loaded. When you
view my computer, the cdrom icon and title reflects a microsoft works
install disk regardless of there being a disk in the drive or not.
Other disks will operate normally if they are put in but this is
preventing her from burning cds using windows build in drag and drop.
When she puts in a blank disk she can't open it up to drag files
because it says there is no disk. They are brand new blanks so it's
not the media. We have tried putting in the microsoft works cd and
then right clicking the drive to hit eject but it doesn't make any
difference.

Any suggestions on how to get the drive to reset itself or something?
(yes, I have rebooted)

Sounds like the drive is bad to me.

 

[Mark F.]

My moms cd rom is holding on to a disk that is not loaded. When you view
my computer, the cdrom icon and title reflects a microsoft works install
disk regardless of there being a disk in the drive or not. Other disks
will operate normally if they are put in but this is preventing her from
burning cds using windows build in drag and drop. When she puts in a blank
disk she can't open it up to drag files because it says there is no disk.
They are brand new blanks so it's not the media. We have tried putting in
the microsoft works cd and then right clicking the drive to hit eject but
it doesn't make any difference.

Any suggestions on how to get the drive to reset itself or something?
(yes, I have rebooted)

Click on Start button > Run. Type in "eventvwr" (no quotes) and hit enter.
In the Events Viewer left hand pane click System. In the right hand pane
look for error events. You can read them and see if the system is logging an
error for the drive.

I agree with the previous reply that the drive may be failing.

Mark