CD-ROM & Yellow Exclamation Point!

[Al Kaufmann]

I installed a CD-ROM drive into a friend's machine - Celeron 400 with 160MB
ram & two 4GB hard drives. (Makes me want to cry too.) It is running
Windows XP Home and has all the latest MS updates. Sometime between the
time I installed it, last summer and now, the CD-ROM drive stopped working
and I see the Yellow Exclamation mark in the Device Manager. The only
solution I have read here that works seems to be a restore and I do not know
if that will work in this case since I do not know when the problem
occurred. I did try to uninstall the device and the let the operating
system find the new hardware, but that did not solve anything.

From what I have been reading here a lot of people seem to have this problem
after the SP2 upgrade. Could it be that my friend's system is just too
dated to run Windows XP Home?

Ak

 

[Carey Frisch [MVP]]

Neither installing SP2 or using older hardware caused your problem.
Read the following:

CD-ROM Access Is Missing and Messages Cite Error Code 31, ­Code 32,
Code 19, or Code 39 After You Remove Easy CD Creator in Wi­ndows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;314060

To resolve this behavior, follow these steps:

1. Start Registry Editor (Regedt32.exe).
[Start > Run and type: REGEDIT , and hit enter]

2. Locate the UpperFilters value under the following key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

3. On the Edit menu, click Delete, and then click OK.

4. Locate the LowerFilters value under the same key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

5. On the Edit menu, click Delete, and then click OK.

6. Quit Registry Editor.NOTE: After you remove the Upperfilters value and the Lowerfilters value,
if you notice lost functionality in a particular program, such as CD recording software, you may need
to reinstall that software. If the problem recurs, consult with the software vendor for assistance.

7. Restart your computer.


--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.mspx

------------------------------------------------------------------------------

:

| I installed a CD-ROM drive into a friend's machine - Celeron 400 with 160MB
| ram & two 4GB hard drives. (Makes me want to cry too.) It is running
| Windows XP Home and has all the latest MS updates. Sometime between the
| time I installed it, last summer and now, the CD-ROM drive stopped working
| and I see the Yellow Exclamation mark in the Device Manager. The only
| solution I have read here that works seems to be a restore and I do not know
| if that will work in this case since I do not know when the problem
| occurred. I did try to uninstall the device and the let the operating
| system find the new hardware, but that did not solve anything.
|
| From what I have been reading here a lot of people seem to have this problem
| after the SP2 upgrade. Could it be that my friend's system is just too
| dated to run Windows XP Home?
|
| Ak

 

[Al Kaufmann]

Neither installing SP2 or using older hardware caused your problem.
Read the following:

CD-ROM Access Is Missing and Messages Cite Error Code 31, ­Code 32,
Code 19, or Code 39 After You Remove Easy CD Creator in Wi­ndows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;314060

Thanks, I did not think that applied since she did not have Easy CD Creator
or any CD Writing software. The registry did not have an UpperFilters value
but I did delete the LowerFilters value and after the restart, the CD-ROM
drive was back.

Ak