G
Guest
Hello,
The computer is a Dell. About 2 months ago, an HP PSC 1600 All-in-one was
installed. The software was installed. There was a problem with the
printer, so it was returned and a duplicate was obtained. The software was
not returned because that was not the problem. When the original printer was
returned, the printer was uninstalled. I am told that worked fine. When the
new printer arrived, the cd was put in to install the printer. At that time,
the cd rom would not work. (The cd rom was not used during the interim) So,
the installer went back about a month to a restore point, and was able to get
the cd rom to work. The printer software was installed (or thought it was
installed), and the printer works.
Today, I was called by my friend, because Windows would not install. I
looked in Set up, and determined that the computer was getting hung up on
looking for the cd rom to be installed. In set up, that drive said unknown
device. So, I changed in set up so that it would bi-pass that drive. Then
windows installed fine. Until, that is, up on the scene came the
installation of 2 parts of the printer installation! So, I bi-passed them in
msconfig, and everything came up fine.
But, of course, still no cd-rom. I changed it back in set up to unknown
device (only option other than none). The cd-rom opens, and
acknowledges, by it's lights, that a cd is in. But, of course, the computer
does not recognize it. I have looked in Device Manager, and there is no
cd-rom there.
I am thinking that my friend was just lucky in picking a restore point when
the cd rom worked. But, I am also wondering if this is a windows problem, a
cd-rom problem, or a printer problem. Another thing I did was to attempt to
uninstall the printer software. I was unable to do it. The computer just
sat there! I tried through Add/Remove programs, and also through Start
Programs Hp etc.
Do you think that Windows should just be reinstalled? Or, do you think this
is a cd rom problem and just replace that? Or, pick a restore point and get
a different printer?
If you have any other suggestions, please make them too!
Thank you!
The computer is a Dell. About 2 months ago, an HP PSC 1600 All-in-one was
installed. The software was installed. There was a problem with the
printer, so it was returned and a duplicate was obtained. The software was
not returned because that was not the problem. When the original printer was
returned, the printer was uninstalled. I am told that worked fine. When the
new printer arrived, the cd was put in to install the printer. At that time,
the cd rom would not work. (The cd rom was not used during the interim) So,
the installer went back about a month to a restore point, and was able to get
the cd rom to work. The printer software was installed (or thought it was
installed), and the printer works.
Today, I was called by my friend, because Windows would not install. I
looked in Set up, and determined that the computer was getting hung up on
looking for the cd rom to be installed. In set up, that drive said unknown
device. So, I changed in set up so that it would bi-pass that drive. Then
windows installed fine. Until, that is, up on the scene came the
installation of 2 parts of the printer installation! So, I bi-passed them in
msconfig, and everything came up fine.
But, of course, still no cd-rom. I changed it back in set up to unknown
device (only option other than none). The cd-rom opens, and
acknowledges, by it's lights, that a cd is in. But, of course, the computer
does not recognize it. I have looked in Device Manager, and there is no
cd-rom there.
I am thinking that my friend was just lucky in picking a restore point when
the cd rom worked. But, I am also wondering if this is a windows problem, a
cd-rom problem, or a printer problem. Another thing I did was to attempt to
uninstall the printer software. I was unable to do it. The computer just
sat there! I tried through Add/Remove programs, and also through Start
Programs Hp etc.
Do you think that Windows should just be reinstalled? Or, do you think this
is a cd rom problem and just replace that? Or, pick a restore point and get
a different printer?
If you have any other suggestions, please make them too!
Thank you!