CD/DD/Rom Problem

[Guest]

My DVD/CD-Rom Drive has been experiencing problems (i.e. not
playing/installing disks when inserted). The light comes on, but will not
recognize the disk. After tech call w/ Dell, it was determined that it will
only recognize a cd/dvd one time (after restarting computer). After that, in
order for a cd/dvd to be able to be recognized & used, I must restart the
computer. The only ideas that were offered are to reinstall Microsoft Windows
XP, or to restore to a date/time before issue occurred. Neither are options:
either lose all information, or back up extensive data. Can anyone offer
assistance as to an easier fix? Please?

 

[John Tiesi]

My brother had the same problem last week. The only solution I could get to
work was to format, delete the partition, repartition and reload Windows.

 

[Guest]

John,
Can you give me some step by step on exactly what to do? The other option
was to restore system to a previous date, but I don't know when the problem
started. Maybe that would be easier than to reload Windows?? Did you find out
what caused the problem?

 

[Guest]

Incorrect Contents Are Displayed in Windows Explorer
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q314939

 

[John Tiesi]

We took the drive out of the machine to back it up first. Then we reloaded
Windows using the XP CD. We deleted and recreated the partition. Once we
did that (and then I yelled at my brother for using illegal file sharing
programs), everything works fine. Once you reload your applications, make
sure you have the most current version of virus protection and all of the
latest critical updates for Windows installed.