CD/DVD player not showing

[Guest]

I had earlier inadvertely removed the device letters that showed my portable
stick. Corrected that, but now see that the CD/DVD player does not have a
drive showing. At Computer Managment -Device Manager the device displays but
with a yellow exclamation mark. Ideas?

 

[Brian A.]

If the removable drive has a low letter that a fixed drive would use, reassign it a
higher letter, then or if not:
In Device Manager right click on the DVD/CD ROM device listed.
In the popup menu click Update Driver.
Click "No, not this time" > "Next".
Click "Install the software automatically" > "Next".
Follow the prompts and reboot if required.

If that fails to resolve the issue:
Boot to Safe Mode > Device Manager.
Remove Any/All devices listed in DVD/CD ROM.
Close out and reboot.
Windows will redetect/reinstall the device(s).

If that fails post back with the results.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

 

[Guest]

These messages: Windows successfully loaded the device driver for this
hardware but cannot find the hardware device. (Code 41)" Using F8 it goes
into a brief start up safe mode but then directly to XP control. Any further
ideas to have hardware device to be found?

 

[Peter Foldes]

Try the following fix from MS

http://support.microsoft.com/default.aspx/kb/929461

 

[Guest]

Thanks Peter, only concerned that this fix is for Vista upgrade and my system
is XP.

 

[Brian A.]

CD-ROM access is missing and messages cite error code 31, code 32, code 19, code 39,
or code 41 after you remove Easy CD Creator in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q314060

How to manage devices in Windows XP
http://support.microsoft.com/kb/283658/en-us

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

 

[Ramesh, MS-MVP]

For Code 41 error:

You can no longer access the CD drive or the DVD drive, or you receive an error message after you remove a CD recording program or a DVD recording program in Windows XP:
http://support.microsoft.com/kb/314060

CD-ROM Access Is Missing and Messages Cite Error Code 31, Code 32, Code 19, or Code 39 After You Remove Easy CD Creator in Windows XP:
http://support.microsoft.com/kb/314060/nl

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


These messages: Windows successfully loaded the device driver for this
hardware but cannot find the hardware device. (Code 41)" Using F8 it goes
into a brief start up safe mode but then directly to XP control. Any further
ideas to have hardware device to be found?

 

[Peter Foldes]

Same fix. Upper and Lower Filter issue. Ramesh has posted MS KB's also which has the same fix for XP

 

[Plato]

I had earlier inadvertely removed the device letters that showed my portable
stick. Corrected that, but now see that the CD/DVD player does not have a
drive showing. At Computer Managment -Device Manager the device displays but
with a yellow exclamation mark. Ideas?

In the future, ALWAYS PUT your cdroms at high drive letters, this way,
when you add new hardware that requires a new drive letter it will take
a letter after your hard drive(s). Keep your cdrom drives out of the way
of new devices. This can also save you loads of time if you are a game
player that requires the CD to be running while playing.

 

[Ken Blake]

=?Utf-8?B?VG9uZGVy?= wrote:

In the future, ALWAYS PUT your cdroms at high drive letters, this way,
when you add new hardware that requires a new drive letter it will take
a letter after your hard drive(s).

Exactly why do you think it's better for CD drives to have letters after the
hard drives?

This can also save you loads of time if you are a game
player that requires the CD to be running while playing.

And why does what letter a drive has save "loads of time," or affect the
speed of anything?

 

[Uncle Grumpy]

Exactly why do you think it's better for CD drives to have letters after the
hard drives?


And why does what letter a drive has save "loads of time," or affect the
speed of anything?

My money is on that he won't reply.

 

[Plato]

Exactly why do you think it's better for CD drives to have letters after the
hard drives?

I imagine that if you personally had to go on outcalls to fix PCs to
make a living you'd know exactly what I mean.

 

[Ken Blake]

I imagine that if you personally had to go on outcalls to fix PCs to
make a living you'd know exactly what I mean.

Is that a reply to my question? Please share your experiences with the rest
of us. I don't think I'm wrong when I say that it doesn't make any
difference, but if I am, please educate me.

And while you're at it, please answer the other question I asked in the same
message "And why does what letter a drive has save "loads of time," or
affect the speed of anything? "

 

[Unknown]

Could you please explain that?

In the future, ALWAYS PUT your cdroms at high drive letters, this way,
when you add new hardware that requires a new drive letter it will take
a letter after your hard drive(s). Keep your cdrom drives out of the way
of new devices. This can also save you loads of time if you are a game
player that requires the CD to be running while playing.

 

[Plato]

Is that a reply to my question? Please share your experiences with the rest
of us. I don't think I'm wrong when I say that it doesn't make any
difference, but if I am, please educate me.

When you add new drives, either a new cdrom, ramcard or whatever, they
take the next drive letter after the harddrive.

 

[Guest]

Well Brian, I CONTINUE with this issue of the installed CD player. And it
has now occurred on a second pc. This other unit has disabled the CD player
and LT-ON LTN486S. I am guessing some Microsoft update has a bug in it that
both units are doing this. In xp I right click on the devices and remove
them, reboot and they reappear with the disabled exclamation mark. I've been
googled for this as a possible Microsoft bug in an update but come up empty
handed....Whatcha think guy? The saga continues.

 

[Brian A.]

Have you tried the suggestions Ramesh posted? I don't see it being an MS update
issue, all of my machines are fully up to date and have no drive issues.

Did you uninstall ANY/ALL DVD/CD ROM drives in Safe Mode > Device Manager? Did you
attempt it with the drive(s) physically disconnected from all power? I realize you
mentioned previously that it wouldn't boot to Safe Mode yet I have to ask.
Also, what you mentioned earlier means you never saw the Safe Mode prompt at all,
correct?

Have you connected the drive(s) to other machines with know working drives to see
if the drive(s) is/are the problem or not?

Have you tried swapping the data cables for known good working cables?

Have you tried a System Restore to a prior date of removing the device letters
previously mentioned?
Have you tried it at a Safe Mode command prompt.

Have you thought about a Repair Install if all else fails?

Normally I can provide links to articles but it appears I borked the file I store
them in and they're all plain text now. Once I restore it if you would like to have
them let me know.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

 

[Guest]

Thanks Brian, I SHALL get to work on it this week. I'm thinking go with the
System Restore to prior date, and am I correct the only reverts are to System
Operating Files. I had glossed over that in the past thinking everything on
the hard drive reverts but I see that is probably not correct. Okay, not a
MS issue, but something got done to two different computers, added some
software or whatever....

Brian, your a good tech instructor.


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