Both CD/DVD Drives Not showing up

[Guest]

Both my DVD/RW and DVD/Rom drives have disappeared from My Computer and
cannot be found in Explorer and are inoperable. They are listed in Device
Manager but with Yellow Exclamation Points over them. I have tried to reload
the drivers (in Device Manager) without success. The last thing I was doing
on the computer was trying to reinstall the HP DVD software programs because
it had been acting up. I uninstalled the old HP DVD software and did a fresh
reinstall of everything on the disk. It didn't work so I tried the process
again. Now neither my HP DVD-RW or LiteON DVD-ROM are listed in My Computer
and neither work.

Can someone help me please. Thank you. Mike

 

[SingaporeWebDesign]

Hello,

This link may help
http://support.microsoft.com/kb/314060/
(You can no longer access the CD drive or the DVD drive, or you receive an
error message after you remove a CD recording program or a DVD recording
program in Windows XP: "error code 31)

--
Singapore Website Design
http://www.bootstrike.com/Webdesign/
Singapore Web Hosting
http://www.bootstrike.com/WinXP/faq.html
Windows XP FAQ

 

[Jim Byrd]

Hi Mike - See here:
http://support.microsoft.com/default.aspx?scid=kb;[LN];270008 It may not
sound like it applies but take the steps outlined there to delete the Upper
and Lower Filters.

You can also use this reg file to handle these deletes (it takes care of
deleting some other things which can cause problems as well):
http://www.aumha.org/downloads/cdgone.zip This is
pretty much the "standard" fix for this type of issue. Backup first so that
you can recover if there are problems (there aren't usually, BTW).

It's recommended by Compaq/HP that you run FilterFixer also when this occurs
to recreate the correct entries, here:
ftp://ftp.compaq.com/pub/softpaq/sp27501-28000/sp27949.exe Instructions
here: ftp://ftp.compaq.com/pub/softpaq/sp27501-28000/sp27949.txt

--
Regards, Jim Byrd,
My Blog, Defending Your Machine,
http://defendingyourmachine2.blogspot.com/



In Mike950 <[email protected]> typed:
|| Both my DVD/RW and DVD/Rom drives have disappeared from My Computer
|| and cannot be found in Explorer and are inoperable. They are listed
|| in Device Manager but with Yellow Exclamation Points over them. I
|| have tried to reload the drivers (in Device Manager) without
|| success. The last thing I was doing on the computer was trying to
|| reinstall the HP DVD software programs because it had been acting
|| up. I uninstalled the old HP DVD software and did a fresh reinstall
|| of everything on the disk. It didn't work so I tried the process
|| again. Now neither my HP DVD-RW or LiteON DVD-ROM are listed in My
|| Computer and neither work.
||
|| Can someone help me please. Thank you. Mike

 

[Guest]

Thanks to both of you. Removing the two items in the registry and rebooting
got my DVD drives to display in My Computer. Now I need to see if I run into
the same problem when I reload my DVD software.

 

[SingaporeWebDesign]

Hello,

You're welcome. Thank you for posting back.

--
Singapore Website Design
http://www.bootstrike.com/Webdesign/
Singapore Web Hosting
http://www.bootstrike.com/WinXP/faq.html
Windows XP FAQ

Thanks to both of you. Removing the two items in the registry and
rebooting
got my DVD drives to display in My Computer. Now I need to see if I run
into
the same problem when I reload my DVD software.

Hi Mike - See here:
http://support.microsoft.com/default.aspx?scid=kb;[LN];270008 It may not
sound like it applies but take the steps outlined there to delete the
Upper
and Lower Filters.

You can also use this reg file to handle these deletes (it takes care of
deleting some other things which can cause problems as well):
http://www.aumha.org/downloads/cdgone.zip This is
pretty much the "standard" fix for this type of issue. Backup first so
that
you can recover if there are problems (there aren't usually, BTW).

It's recommended by Compaq/HP that you run FilterFixer also when this
occurs
to recreate the correct entries, here:
ftp://ftp.compaq.com/pub/softpaq/sp27501-28000/sp27949.exe Instructions
here: ftp://ftp.compaq.com/pub/softpaq/sp27501-28000/sp27949.txt

--
Regards, Jim Byrd,
My Blog, Defending Your Machine,
http://defendingyourmachine2.blogspot.com/



In Mike950 <[email protected]> typed:
|| Both my DVD/RW and DVD/Rom drives have disappeared from My Computer
|| and cannot be found in Explorer and are inoperable. They are listed
|| in Device Manager but with Yellow Exclamation Points over them. I
|| have tried to reload the drivers (in Device Manager) without
|| success. The last thing I was doing on the computer was trying to
|| reinstall the HP DVD software programs because it had been acting
|| up. I uninstalled the old HP DVD software and did a fresh reinstall
|| of everything on the disk. It didn't work so I tried the process
|| again. Now neither my HP DVD-RW or LiteON DVD-ROM are listed in My
|| Computer and neither work.
||
|| Can someone help me please. Thank you. Mike

 

[Jim Byrd]

YW, Mike - Glad it was useful, and thank you for responding back.

--
Regards, Jim Byrd,
My Blog, Defending Your Machine,
http://defendingyourmachine2.blogspot.com/



In Mike950 <[email protected]> typed:
|| Thanks to both of you. Removing the two items in the registry and
|| rebooting got my DVD drives to display in My Computer. Now I need
|| to see if I run into the same problem when I reload my DVD software.
||
||
||
|| "Jim Byrd" wrote:
||
||| Hi Mike - See here:
||| http://support.microsoft.com/default.aspx?scid=kb;[LN];270008 It
||| may not sound like it applies but take the steps outlined there to
||| delete the Upper and Lower Filters.
|||
||| You can also use this reg file to handle these deletes (it takes
||| care of deleting some other things which can cause problems as
||| well): http://www.aumha.org/downloads/cdgone.zip This is
||| pretty much the "standard" fix for this type of issue. Backup
||| first so that you can recover if there are problems (there aren't
||| usually, BTW).
|||
||| It's recommended by Compaq/HP that you run FilterFixer also when
||| this occurs to recreate the correct entries, here:
||| ftp://ftp.compaq.com/pub/softpaq/sp27501-28000/sp27949.exe
||| Instructions here:
||| ftp://ftp.compaq.com/pub/softpaq/sp27501-28000/sp27949.txt
|||
||| --
||| Regards, Jim Byrd,
||| My Blog, Defending Your Machine,
||| http://defendingyourmachine2.blogspot.com/
|||
|||
|||
||| In ||| Mike950 <[email protected]> typed:
||||| Both my DVD/RW and DVD/Rom drives have disappeared from My
||||| Computer and cannot be found in Explorer and are inoperable.
||||| They are listed in Device Manager but with Yellow Exclamation
||||| Points over them. I have tried to reload the drivers (in Device
||||| Manager) without success. The last thing I was doing on the
||||| computer was trying to reinstall the HP DVD software programs
||||| because it had been acting up. I uninstalled the old HP DVD
||||| software and did a fresh reinstall of everything on the disk. It
||||| didn't work so I tried the process again. Now neither my HP
||||| DVD-RW or LiteON DVD-ROM are listed in My Computer and neither
||||| work.
|||||
||||| Can someone help me please. Thank you. Mike