CD/DVD Drives Stopped working

[Gregg]

I have lost the use of my CD and DVD Drive, Memorex 52MAXX 3252AJ1v2 and
Memorex DVD16+/-DL4RW|D2. I'm not sure how long they haven't been working
but I noticed the failure when trying to install Norton Save and Restore. I
needed to uninstall .NET 3.0 and revert to .NET 2.0 because the Norton
application wasn't compatible with .NET 3.0. When I inserted the Norton CD I
found out my drives weren't working.



I'm running Windows XP SP2. When I check the drives in Device manager the
status says "Windows cannot load the device driver for this hardware. The
driver may be corrupted or missing. (Code 39)"



The following is the list of drivers shown in the drivers detail section for
each device.



C:\Windows\System32\drivers\AFS2K.sys

C:\Windows\System32\drivers\Asapiw2k.sys

C:\Windows\System32\drivers\cdrom.sys

C:\Windows\System32\drivers\drvmcdb.sys

C:\Windows\System32\drivers\imapi.sys

C:\Windows\System32\drivers\PxHelp20.sys

C:\Windows\System32\drivers\redbook.sys

C:\Windows\System32\drivers\SiRemFil.sys

C:\Windows\System32\drivers\sscdbhk5.sys

C:\Windows\System32\storprop.dll



I have uninstalled the two drives and let Windows detect and try to install
the drives but I receive the same errors. If I put a bootable CD in the CD
Drive (Windows XP install CD) the system will see the drive and boot into
windows installation so I know the drives work and are connected.



I have run out of things to try short of reinstalling windows which I really
don't want to do so any help will be greatly appreciated.



TIA,

Gregg

 

[Jaymon]

Hi Gregg,

http://support.microsoft.com/default.aspx?scid=kb;EN-US;314060 (see error
code 39)

http://support.microsoft.com/kb/315345/en-us (notice the two files you
listed)

http://www.dougknox.com/xp/scripts_desc/xp_cd_dvd_fix.htm (clear the
filters)

http://www.microsoft.com/windowsxp/downloads/powertoys/xppowertoys.mspx
Use the above link to get the TweakUI XP powertoy, with it you can disable
the autoplay feature for the CD/DVD drives if needed..


Should help you, look it over, your call..
Cheers
j;-j

 

[Rich Barry]

Gregg, try this fix www.dougknox.com WinXP Fixes Rt column
11 down. Restore CD/Dvd Drives to Explorer.
Also, check here
http://support.microsoft.com/kb/314060

 

[Guest]

Hi Jaymon;

Maybe you can help me onmy problem..

I lost my D:/ drive which cause my CD/DVD failure.

Can you help me to put my D:/ back

Thank you

 

[Jaymon]

Hi,



Might check the Upper & Lower filters for the optical drives..?

The easiest way to check without going into the registry, would be to go to
Device Manager, open DVD/CD-ROM drives, right click one of your optical
drives, select properties from the menu, Details tab, you should see "Device
Instance Id" and a drop down arrow (v), click it, move the mouse pointer
down the list to highlight Device Upper filters and click it, do the same
for the Device Lower filters, Class Upper & Lower filters as well to see and
take note of their contents.. Also, there should be just 4 MS signed drivers
in the Drivers tab, driver details button, driver files details window, may
want to check, your call..

MS signed drivers: cdrom.sys, imapi.sys, redbook.sys, storprop.dll (if you
see others they may be causing exclusive lock issues)

What, if any extra drivers/entries do you see in the filters or on the
drivers tab..?

Please list them if you would, thanks.. (may help determine what drivers are
trying to access the drive)

To reinstall the MS generic cdrom drivers.. In my computer, tools, folder
options, view tab, in advanced settings, you'll need to first mark "show
hidden files and folders", then uncheck the box for "Hide extensions of
known file types".. Now you can go to the windows\INF folder and find
"cdrom.inf" and right click it, select install from the menu.. Remember to
change back to your original settings in folder options..

Also, could have a possible autoplay relationship in some cases..?

Look these links over, your call..

http://msdn.microsoft.com/library/e...ding/autoplay/autoplay2k_using.asp?frame=true

http://www.microsoft.com/downloads/...B6-E8FA-45C4-A171-1B389CFACDAD&displaylang=en


Cheers
j;-j