CD drive has disappeared (Code 39 )

[Guest]

Hi,

I have a 5 years old Dell running on XP. Tried uninstalling a bunch of
unused software last night. I then noticed that the CD drive that came with
my Dell had disappeared.

Have already tried the following solution: unistalled the drive through
Device Manager and then used the Add Hardware Wizard to find the drive again.
Have also tried to reboot as well. Nothing worked. The drive shows up in
Device Manager but it refuses to show up in "My Computer". In "Explore", I
have no D drive.

Having looked at the Microsoft support site and the many support items on
this website, it looks like I may have a registry problem. Am scared to try
the suggested registry fixes in case I kill my computer completely.

Would be great if any experts out there could help me. I really have no idea
what I am doing!

Many thanks.

 

[Guest]

My dell is dimension 4600i and my cd rom does not show up anywhere even in
device manager. I also deleted some stuff(dell printer which broke).
If you figure it out, please email me. If I take to computer store it is $55
an hr and a new "mother board" could be hundreds they said.
I am getting to dislike Dell very much.

Thanks Margie

 

[Galen]

In LLL3 had this to say:

My reply is at the bottom of your sent message:

Hi,

I have a 5 years old Dell running on XP. Tried uninstalling a bunch of
unused software last night. I then noticed that the CD drive that
came with my Dell had disappeared.

Have already tried the following solution: unistalled the drive
through Device Manager and then used the Add Hardware Wizard to find
the drive again. Have also tried to reboot as well. Nothing worked.
The drive shows up in Device Manager but it refuses to show up in "My
Computer". In "Explore", I have no D drive.

Having looked at the Microsoft support site and the many support
items on this website, it looks like I may have a registry problem.
Am scared to try the suggested registry fixes in case I kill my
computer completely.

Would be great if any experts out there could help me. I really have
no idea what I am doing!

Many thanks.

It's not too problematic - try the automated fix here and if that doesn't
work just follow the steps carefully. It won't cause any harm IF you follow
them exactly.

Missing CD/DVD Drives:
http://kgiii.info/windows/XP/general/missing_CD-DVD_drives.html

(The page gets about 400 people hitting it a day, nobody - that I'm aware
of - has broken anything with the registry edits or by using the Doug's
application that you can visit from the page.)

--
Galen - MS MVP - Windows (Shell/User & IE)
http://dts-l.org/ http://kgiii.info/

"Chance has put in our way a most singular and whimsical problem, and
its solution is its own reward." - Sherlock Holmes

 

[Guest]

I tried the download but it didn't work.

I then used the following solution from the MS Support:

http://support.microsoft.com/kb/314060/en-us

The "Guided Help" in the above solution was perfect - super easy to use. It
fixed my problem. Looks like I had an Upper/Lower filter problem in my
registry. Don't know what this actually means, but it's all sorted now.

Thanks for your help.

 

[Galen]

In LLL3 had this to say:

My reply is at the bottom of your sent message:

I tried the download but it didn't work.

I then used the following solution from the MS Support:

http://support.microsoft.com/kb/314060/en-us

The "Guided Help" in the above solution was perfect - super easy to
use. It fixed my problem. Looks like I had an Upper/Lower filter
problem in my registry. Don't know what this actually means, but it's
all sorted now.

Thanks for your help.

Not a problem and glad you have it sorted. Killing off the upperfilters and
lowerfilters is generally what MANY of the non-hardware-related troubles
need. Various installations of other software (such as iTunes) will stomp
all over the registry settings and the end result is limited or no optical
drive functionality.

--
Galen - MS MVP - Windows (Shell/User & IE)
http://dts-l.org/ http://kgiii.info/

"Chance has put in our way a most singular and whimsical problem, and
its solution is its own reward." - Sherlock Holmes