CD and DVD drives no longer work in Win XP SP2

[Guest]

This is the most perplexing problem and I could really use some expert
advice. My brother uninstalled Norton Systemworks Premier 2005 on his
computer. After he did this, both the CD-RW and DVD drives no longer work.
In Device Manager there is a yellow exclamation point which says "Windows
successfully loaded the device driver for this hardware but cannot find the
hardware device. (Code 41)" next to both devices.

I have tried everything I know how. I've uninstalled and reinstalled the
drivers, I've swapped them as master and slave (and changed the jumpers).
I've swapped IDE channels. I even tried a PCI drive controller and taken
them off the mainboard. I also tried using System Restore however none of
the restore points work (probably because too much was changed when
SystemWorks was uninstalled).

I would be happy to reinstall XP but I can't even do that because there's no
working CD reader. There used to be a system file checker in Win 98 but that
doesn't seem to exist in XP. I am completely stumped.

Any help from someone very experienced would be greatly appreciated.

Thanks.

 

[Carey Frisch [MVP]]

CD-ROM Access Is Missing and Messages Cite Error Code 31, ­Code 32,
Code 19, Code 39, or Code 41
http://support.microsoft.com/default.aspx?scid=kb;en-us;314060

To resolve your issue, follow these steps:

1. Start Registry Editor (Regedt32.exe).
[Start > Run and type: REGEDIT , and hit enter]

2. Locate the UpperFilters value under the following key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

3. On the Edit menu, click Delete, and then click OK.

4. Locate the LowerFilters value under the same key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

5. On the Edit menu, click Delete, and then click OK.

6. Quit Registry Editor.NOTE: After you remove the Upperfilters value and the Lowerfilters value,
if you notice lost functionality in a particular program, such as CD recording software, you may need
to reinstall that software. If the problem recurs, consult with the software vendor for assistance.

7. Restart your computer.

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

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:

| This is the most perplexing problem and I could really use some expert
| advice. My brother uninstalled Norton Systemworks Premier 2005 on his
| computer. After he did this, both the CD-RW and DVD drives no longer work.
| In Device Manager there is a yellow exclamation point which says "Windows
| successfully loaded the device driver for this hardware but cannot find the
| hardware device. (Code 41)" next to both devices.
|
| I have tried everything I know how. I've uninstalled and reinstalled the
| drivers, I've swapped them as master and slave (and changed the jumpers).
| I've swapped IDE channels. I even tried a PCI drive controller and taken
| them off the mainboard. I also tried using System Restore however none of
| the restore points work (probably because too much was changed when
| SystemWorks was uninstalled).
|
| I would be happy to reinstall XP but I can't even do that because there's no
| working CD reader. There used to be a system file checker in Win 98 but that
| doesn't seem to exist in XP. I am completely stumped.
|
| Any help from someone very experienced would be greatly appreciated.
|
| Thanks.

 

[Guest]

I thought I had looked at every knowledgebase article associated with this
problem. Obviously I hadn't. Your reference was spot on and fixed the
problem immediately.

Thank you so much for your help.