optical drives cd dvd fail to operate - securom?

[Guest]

My children (bless 'em) have installed and uninstalled a Command and
Conquerer game. Now I can't get my cdrom and dvdwriter to work. Device
Manager sees them with a yellow exclamation mark attached. I have tried to
uninstall and reinstall drivers but it does not help. The optical drives are
not shown in 'my computer'.

I can't repair XP with the original disk because the drives don't work
properly! Please help.

Regards
Bob

 

[Ron Badour]

Boot in safe mode, go to device manager and delete all entries pertaining to
the two drives. Reboot in normal mode and let Windows detect them.

 

[Guest]

Hi Ron

Thanks for your very quick response. Unfortunately the fix has not worked. I
rebooted in safe mode, uninstalled both optical drives in Device Manager and
then restarted in normal mode.

The same problem persists. Both drives show in Device Manager with yellow
exclamation icons.

Neither drive is shown in 'My Computer'

Neither drive auto starts with a cd in it although the active light on each
does flash for a while.

I am comfortable ferreting about in the registry if there is something there
that I need to remove.

Any further advice please?

Regards
Bob

 

[Guest]

I have some more info.

I tried to update drivers whilst in Safe Mode. An error was reported that
said entries in the registry were damaged or missing (Code 19).

The driver files that are listed for each drive under Driver Details are:

cdrom.sys
imapi.sys
redbook.sys
storprop.dll

Does any of the above help your diagnosis?

Kind Regards
Bob

 

[Guest]

Cracked it!

I ran the Guided Help utility to be found at:

http://support.microsoft.com/kb/314060

I have my drives back!

Thanks for your time and Kind Regards
Bob

 

[Ron Badour]

Great Bob. I would have suggested that article as the next step--I had to
use it to fix my wife's PC a couple of months ago. Deleting the drives is
usually the first recommended step as oftentimes it will right things.
Sorry I did not get back to you earlier but alls well that ends well

 

[Guest]

Hi Ron

I also found out how to get rid of SecuROM which I believe casued the
problem in the first place. I include the fix here for others that may follow
this post.

QUOTE

Please be informed that these files in your UserData folder are used to
store licence information for SecuROM protected
applications. They were created at the first execution of the protected
program. Any manipulation in this folder may cause the SecuROM application to
work
different than expected. These files are not executables themselves and
therefore can't affect your system in any way.
Nevertheless if you want to delete the folder please follow the instructions
below:

1) Open the command line by pressing "Start" and selecting the "Run..."
option.

2) Type "cmd" (without "s) and push the [Enter] button on the keyboard.

3) Please type in the following command:
rd /s "%APPDATA%\SecuROM"
and press [Enter] on the keyboard.

4) Answer Y to the Y/N question and press [Enter] to complete the process.

The folder should now be deleted. Please understand that any SecuROM
application that uses UserData will rebuild these files and folder with
future launches.

If you have any other questions, please feel free to ask.

Best regards,

SecuROM Support Team
SecuROM on the web: http://www.securom.com
or via e-mail: (e-mail address removed)

UNQUOTE