can't send emails...please help me

[Heather]

Hi I am new to this so I don't know how these things work. But I read like a
million posts about not being able to send emails because of error message
but nothing has helped me so far. Below is the Error Message I keep getting.
I would be very greatful if someone were to help me. And by the way - my
email account can send and recieve emails but my grandfathers can't and we
share the same computer. I am trying to fix his email. Again if someone could
please help me...Thank You!!!

Error Message:

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Subject 'Answers', Account: 'pop-server.triad.rr.com', Server:
'smtp-server.triad.rr.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Error
Number: 0x800CCC0F

 

[Heather]

well I do not know what I did but I managed on my own to fix my grandfathers
email. I played around with some settings, and behold problem fixed. But
still feel free to post an actual way to solve the problem incase this
problem ever happens again to him. Thank You again...in advance.

Heather

 

[Gary VanderMolen]

Chances are, you only obtained a temporary reprieve.
"Unexpected" termination as reported in the error message is
usually caused by interference from a non-compatible antivirus program.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If no improvement after disabling email scanning, consider upgrading
to Windows Live Mail, because it is less prone to suffering bad effects
from overly intrusive antivirus programs:
http://download.live.com/wlmail

 

[gardenia]

Hi I am new to this so I don't know how these things work. But I read like
a
million posts about not being able to send emails because of error message
but nothing has helped me so far. Below is the Error Message I keep
getting.
I would be very greatful if someone were to help me. And by the way - my
email account can send and recieve emails but my grandfathers can't and we
share the same computer. I am trying to fix his email. Again if someone
could
please help me...Thank You!!!

Error Message:

Your server has unexpectedly terminated the connection. Possible causes
for
this include server problems, network problems, or a long period of
inactivity. Subject 'Answers', Account: 'pop-server.triad.rr.com', Server:
'smtp-server.triad.rr.com', Protocol: SMTP, Port: 25, Secure(SSL): No,
Error
Number: 0x800CCC0F