can't send email

[Clay]

An unknown error has occurred. Subject 'J-302 Headers', Account: 'Charter',
Server: 'smtp.charter.net', Protocol: SMTP, Server Response: '550 5.2.0 you
are not allowed to send mail to <[email protected]> E9210', Port: 25,
Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC69

 

[Gary VanderMolen \(MVP\)]

Make sure you have send authentication enabled.
Go to Tools, Accounts, select that account, Properties, Servers.
Enable the "My server requires authentication" option.

 

[Clay]

this is the response that i get after i selected the authentication option

An unknown error has occurred. Subject 'authentification', Account:
'Charter', Server: 'smtp.charter.net', Protocol: SMTP, Server Response: '550
5.2.0 you are not allowed to send mail to <[email protected]> E9210',
Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC69

 

[Gary VanderMolen \(MVP\)]

By any chance are you sending while connected to the Internet via
a provider other than Charter? Mobile laptops often run into that problem.

 

[Clay]

this is a desktop computer.

 

[Gary VanderMolen \(MVP\)]

Make sure you have send authentication enabled.
Go to Tools, Accounts, select that account, Properties, Servers.
Enable the "My server requires authentication" option.

 

[Clay]

I did that already.

Make sure you have send authentication enabled.
Go to Tools, Accounts, select that account, Properties, Servers.
Enable the "My server requires authentication" option.

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen



.

 

[Gary VanderMolen \(MVP\)]

When you got that error message, was your Internet connection
coming from Charter, or were you on a laptop away from home?
Charter, unfortunately, does little to support its traveling customers.
Let me know what your travel status was, and then we can discuss
possible workarounds.