can't send email

  • Thread starter Thread starter Clay
  • Start date Start date
C

Clay

An unknown error has occurred. Subject 'J-302 Headers', Account: 'Charter',
Server: 'smtp.charter.net', Protocol: SMTP, Server Response: '550 5.2.0 you
are not allowed to send mail to <[email protected]> E9210', Port: 25,
Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC69
 
Make sure you have send authentication enabled.
Go to Tools, Accounts, select that account, Properties, Servers.
Enable the "My server requires authentication" option.
 
this is the response that i get after i selected the authentication option

An unknown error has occurred. Subject 'authentification', Account:
'Charter', Server: 'smtp.charter.net', Protocol: SMTP, Server Response: '550
5.2.0 you are not allowed to send mail to <[email protected]> E9210',
Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC69
 
By any chance are you sending while connected to the Internet via
a provider other than Charter? Mobile laptops often run into that problem.
 
Make sure you have send authentication enabled.
Go to Tools, Accounts, select that account, Properties, Servers.
Enable the "My server requires authentication" option.
 
When you got that error message, was your Internet connection
coming from Charter, or were you on a laptop away from home?
Charter, unfortunately, does little to support its traveling customers.
Let me know what your travel status was, and then we can discuss
possible workarounds.
 
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