Can't right click on email in Outlook 2003

[cailo7]

Hi,

I am unable to right click on any email in any folder in outlook 2003.
It was working previously and I have changed nothing but all of a
sudden I cannot right click on emails. This is very frustrating! I am
able to right click everywhere else, folders, toolbar etc. Has anyone
ever had this issue before? I have reinstalled outlook and still have
the same issue. There is obviously something in the registry that's
causing this.

Any help would be greatly appreciated.

Cheers

 

[silpheed]

It's probably too late to help cailo7 with his/her problem, but to help others who are having this problem...


It is possible that the inability to right-click on emails is caused by the frmcache.dat file being corrupt. You should find this file in the folder C:\Documents and Settings\userid\Local Settings\Application Data\Microsoft\Forms.

To resolve this issue, first ensure that Outlook 2003 is not running, then delete the frmcache.dat file and restart Outlook. Outlook would create a new instance of the frmcache.dat file and your right-click may start working again.

I hope this work.

 

[Mike G]

Had the same problem...on both our machines. Tried renaming normal.dot, tried the frmcache.dat fix, tried creating a new profile and tried uninstalling/reinstalling office - no change. Finally uninstalled Office completely and went registry hunting for leftover 'outlook' keys. Deleted a bunch, re-installed office and bingo...it worked. I likely deleted more than I had to but pretty sure the ones that did it were.
HKLM\Software\wow6432node\microsoft\office
HKCU\Software\microsoft\office
HKUser\s-???\Microsoft\office

The last one the ??? will likely differ from machine to machine but every one is a key called 'Office' with an 11.0 key under it (11.0 is office 2003). For each one, I deleted the whole 'Office' key and everything under it.

Hope this helps someone else who is totally stuck when the other fixes don't work.

Token warning - if you do this, you are deleting things from the registry, delete the wrong thing and you may end up crashing the system and doing a full reload.