Can't Reply or Forward an email in Outlook 2007

Discussion in 'Microsoft Outlook' started by Gyetko, Feb 3, 2009.

  1. Gyetko

    Gyetko Guest

    I'm using Outlook 2007 SP1 and am having an issue where I can't reply
    to or forward a message if I have the option set to include the
    original message text with the email. It gives me one of those report
    this error to Microsoft messages, then boots me out. I can include
    the original text as an attachment or specify to not include the
    original message text and it will work.

    Another weird thing is I can't copy and paste something into a new
    email message or else I get that same Microsoft error message, but I
    can copy and paste something into a Reply to message. It doesn't make
    much sense to me.

    Does anyone have any suggestions I can try? Thanks!!
     
    Gyetko, Feb 3, 2009
    #1
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  2. Gyetko

    K. Orland Guest

    1) Run the Inbox repair tool (scanpst.exe)

    2) Check your application event viewer for Outlook or Office related
    entries. The error message, EventID, and source are important information.

    3) Create a new Outlook profile:
    http://www.howto-outlook.com/faq/newprofile.htm
     
    K. Orland, Feb 3, 2009
    #2
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  3. Gyetko

    Gyetko Guest

    Thanks for responding. I tried all your suggestions with no luck.
    The scanpst program found a minor error to which it said repair was
    optional. I repaired it anyway.

    In addition to my first post, I've found that pasting to a new email
    only errors out for rich text and html, but I am able to paste if I
    change the email to text format.

    There is a message that was logged to the Event Viewer after I tried
    to reply to an email. I've listed it below. While looking through
    the event viewer, I did see that there is a bad block on the hard
    drive so I am going to run scandisk and attempt to repair it.

    Event Type: Error

    Event Source: Microsoft Office 12

    Event Category: None

    Event ID: 1000

    Date: 2/3/2009

    Time: 8:26:17 PM

    User: N/A

    Computer: AMY

    Description:

    Faulting application outlook.exe, version 12.0.6316.5000, stamp
    4833a470, faulting module oart.dll, version 12.0.6214.1000, stamp
    47069fb7, debug? 0, fault address 0x00759161.



    For more information, see Help and Support Center at
    http://go.microsoft.com/fwlink/events.asp.

    Data:

    0000: 41 00 70 00 70 00 6c 00 A.p.p.l.

    0008: 69 00 63 00 61 00 74 00 i.c.a.t.

    0010: 69 00 6f 00 6e 00 20 00 i.o.n. .

    0018: 46 00 61 00 69 00 6c 00 F.a.i.l.

    0020: 75 00 72 00 65 00 20 00 u.r.e. .

    0028: 20 00 6f 00 75 00 74 00 .o.u.t.

    0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.

    0038: 2e 00 65 00 78 00 65 00 ..e.x.e.

    0040: 20 00 31 00 32 00 2e 00 .1.2...

    0048: 30 00 2e 00 36 00 33 00 0...6.3.

    0050: 31 00 36 00 2e 00 35 00 1.6...5.

    0058: 30 00 30 00 30 00 20 00 0.0.0. .

    0060: 34 00 38 00 33 00 33 00 4.8.3.3.

    0068: 61 00 34 00 37 00 30 00 a.4.7.0.

    0070: 20 00 69 00 6e 00 20 00 .i.n. .

    0078: 6f 00 61 00 72 00 74 00 o.a.r.t.

    0080: 2e 00 64 00 6c 00 6c 00 ..d.l.l.

    0088: 20 00 31 00 32 00 2e 00 .1.2...

    0090: 30 00 2e 00 36 00 32 00 0...6.2.

    0098: 31 00 34 00 2e 00 31 00 1.4...1.

    00a0: 30 00 30 00 30 00 20 00 0.0.0. .

    00a8: 34 00 37 00 30 00 36 00 4.7.0.6.

    00b0: 39 00 66 00 62 00 37 00 9.f.b.7.

    00b8: 20 00 66 00 44 00 65 00 .f.D.e.

    00c0: 62 00 75 00 67 00 20 00 b.u.g. .

    00c8: 30 00 20 00 61 00 74 00 0. .a.t.

    00d0: 20 00 6f 00 66 00 66 00 .o.f.f.

    00d8: 73 00 65 00 74 00 20 00 s.e.t. .

    00e0: 30 00 30 00 37 00 35 00 0.0.7.5.

    00e8: 39 00 31 00 36 00 31 00 9.1.6.1.

    00f0: 0d 00 0a 00 ....
     
    Gyetko, Feb 4, 2009
    #3
  4. Gyetko

    K. Orland Guest

    Was this an in-place upgrade from Office 2003 or a clean install?

    Have you tried opening Outlook in safe mode to check your Add Ins/COMs? Some
    may not be compatible with Outlook 2007.

    Start > Run > outlook.exe /safe
     
    K. Orland, Feb 4, 2009
    #4
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