Can't reinstall IE6...

[Rob Pelletier]

I have a new PC with XP Pro SP1a on it. It's only a couple of weeks old,
but I am having a display problem with Outlook Web Access (from an Exchange
2003 server).

I am unable to find anything wrong with the Exchange server, and have found
that the display problem is inconsisent on some PCs (sometimes there,
sometimes not) and consistently there on other PCs, and consistently NOT
there on others. All PCs involved have some sort of XP on them (some Home
Edition, some Pro), and all have had all updates from windowsupdate.com
installed.

So, I thought that, since my XP Pro SP1a system is fairly new, and has had
relatively little messing around done to it so far, it would be as good as
any to use to troubleshoot. I thought I might reinstall IE6 SP1 first, to
see if maybe that was the problem. Well, that can't be done unless you use
a registry hack to fool the install script into thinking IE6 isn't
installed, yet, but after that I keep getting a Windows Logo Testing error.
They're telling me athat IE6 SP1 hasn't passed Windows Logo Tesing!
(Geez!)

Well, I found a rather lengthy document that walks you through a rather
lengthy process of renaming files and folders, reregistering a bunch of
..dlls, and a bunch of other hoops to jump through. (Q822798) I went through
all that, except for the part where they tell you to import a set of
Security Certificates froma known good system. Who has one?

The fact is, Microsoft's so-called security certificate thingie is junk, and
I've just wasted two hours of my life trying once again to get their garbage
to work as advertised.

Has anyone else run into this, and is there another process I can try to get
by this? I have already posted to the smallbiz forum, in case the original
problem has another possible fix, but no answer yet, and I thought maybe
someone here might have a suggestion as to how I can reinstall this
confounded IE6.

Any input would be much appreciated.


Rob Pelletier

 

[LuckyStrike]

Rob, start with this:
"The Software You Are Installing Has Not Passed Windows Logo Testing..."
Error Message When You Try to Install Internet Explorer 6 SP1
http://support.microsoft.com/?kbid=828031

Then:
How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
XP
http://support.microsoft.com/default.aspx?kbid=318378

Tricking Windows into letting you reinstall IE6
http://www.bleepingcomputer.com/forums/index.php?showtutorial=71

Just in case:
Error Message: A Previous Installation Has Pending Work Requiring a Reboot
http://support.microsoft.com/?kbid=312444
Unable to Install Internet Explorer 6 on Windows XP
http://support.microsoft.com/?kbid=304872
How to Uninstall Internet Explorer 6
http://support.microsoft.com/default.aspx?scid=kb;en-us;293907&Product=ie600

http://www.kellys-korner-xp.com/xp_oe.htm#xp_ie_reinstall

http://www.theeldergeek.com/repair_reinstall_ie_and_oe_6.htm

Then of course you should address the Outlook/Exchange 2003 issue to the
proper newsgroup for that.
http://aumha.org/nntp.htm
--

LuckyStrike
(e-mail address removed)

How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
------------------------------------------------------------

 

[Rob Pelletier]

Well, I don't have the security update they talk about in the first one, and
am unwilling to chance overwriting all my data by doing an inplace upgrade
in the second.

I tried the sfc /scannow, and it made no difference.

I had already found the "Tricking Windows into letting..." document, and it
did take me closer, but now am having the Windows Logo Test failure message.
After having spent a considerable amount of time going through the document
on that topic, I wrote to this group, with the hope that someone had run
into this before and found a non-Microsoft solution. As much as I like
working with MS products, it sure can be frustrating!

Thanks for your quick and extensive answer - you are obviously someone who
likes to help!

I'm whipped for today - I will look over your posting in detail tomorrow, in
case I missed something.


Rob P.

 

[LuckyStrike]

Wish I could offer more useful spot-on help for you Rob, but it is only
something that I can "point to" and not actually say "Do This", as I've not
run into the exact problem that you're experiencing. My system is W98se, and
XP is a bit more complex and touchy.

Perhaps someone will come along into the thread and assist. Chances are
exponentially increased if the reply which is initially supplied is wrong.


Best of luck in arriving at a satisfactory solution.
--

LuckyStrike
(e-mail address removed)

How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
------------------------------------------------------------

 

[Rob Pelletier]

Well, as I mentioned, I'm not 100% sure your posting didn't have what I
needed. However, I have been through a number of relevenat docs, some of
them in your list, and no joy yet. I will examine your list more closely
tomorrow...

Yes, IE and XP have a relationship unlike any previous version of Windows.
However, when you get a message saying Internet Explorer hasn't passed Logo
Testing, you know something is daffy.

By the way, if you have the opportunity to upgrade to XP, I would still
recommend it. Along with being a bit more complex, it is also more stable
and makes better use of resources. I had a client with a newer PC, still
running 98SE. She was complaining about the speed of her accounting
applications. Someone had installed 512MB of RAM in it - with Win98! I
upgraded it to XP Pro, and she has been happy for a long time now. It runs
much faster, since the memory management in XP is better equipped to handle
the extra RAM.

Anyway, this may just be another of those many Windows issues that don't get
solved. It really irritates me that it costs so much to have them help us
to fix something that Microsoft broke -- more than the OS costs to buy
retail!

Thanks again for your reply!


Rob P

 

[LuckyStrike]

Hope you will find some solution in that pile of URL's. <s>
A good site with links to various MSKB pages. Most I have already submitted
to you, but there may still be a few.
http://www.colba.net/~hlebo49/ieintset.htm

I suppose you tried the workaround about removing a patch that might have
been installed?
WORKAROUND
To work around this problem, remove the KB823559 security patch, restart
your computer, install Internet Explorer 6 Service Pack 1, and then
reinstall the KB823559 security patch.

As for XP... I still have sitting here safely sealed in it's original
packaged box, an upgrade for XP Pro. I am likely to keep it that way for
some time to come. <g> Running W98se with 1 GB Sdram (two - 512 MB sticks),
P4 2.0 GHz processor, with a meager 40 GB HD-D doesn't slow me down very
much. True, I cannot run the latest versions of Adobe Photoshop (nor can I
afford it anyway). But I can have both Outlook2002 Office XP, OE6, 10
IEwindows, 2 applications, windows explorer, some Mp3 playing, and a couple
of other things happening, and resources will drop (very low 15 - 30%) if
I've been running for hours and hours, but no crashes.

However, just recently a friend had upgraded a P3 433Mhz, 10 GB from W98se
to XP pro, and has had lots of problems. They know tons more than I on
fdisk, formatting, partitioning and what-not, along with many more years
than my 2 years time of experience. "It ain't broke...." . )

Anyway... keep us posted.
--
LuckyStrike
(e-mail address removed)

How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
------------------------------------------------------------
in message

Well, as I mentioned, I'm not 100% sure your posting didn't have what I
needed. However, I have been through a number of relevenat docs, some of
them in your list, and no joy yet. I will examine your list more closely
tomorrow...

Yes, IE and XP have a relationship unlike any previous version of Windows.
However, when you get a message saying Internet Explorer hasn't passed Logo
Testing, you know something is daffy.

By the way, if you have the opportunity to upgrade to XP, I would still
recommend it. Along with being a bit more complex, it is also more stable
and makes better use of resources. I had a client with a newer PC, still
running 98SE. She was complaining about the speed of her accounting
applications. Someone had installed 512MB of RAM in it - with Win98! I
upgraded it to XP Pro, and she has been happy for a long time now. It runs
much faster, since the memory management in XP is better equipped to handle
the extra RAM.

Anyway, this may just be another of those many Windows issues that don't get
solved. It really irritates me that it costs so much to have them help us
to fix something that Microsoft broke -- more than the OS costs to buy
retail!

Thanks again for your reply!


Rob P

<snipped>

 

[Jim Byrd]

Hi Rob - There is no direct Repair function for IE6 in XP. Here are some
alternatives to include re-installing:


1. With XP you need to go to Start|Run and type "sfc /scannow" (without the
quotes and notice the space between the c and the /.) Have your XP CD handy
and be prepared to go get a cup of coffee - it takes a while. This will do
the same thing as Repair IE6 for XP but a lot more, that is find any corrupt
system files and replace them. It does not, however, re-register the
various software components (except possibly the ones it replaces?) AFAIK.

Be aware that under certain circumstances (Win2k before SP4 - see mskb
814510, http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q814510) sfc
can erroneously overwrite (restore over) previously installed files from
certain "hotfixes" which will then need to be re-installed. To check for
this, after running sfc, open a Cmd window and enter "qfecheck /v /l:c:\"
(without the quotes). If you don't have qfecheck installed, it can be
obtained for XP here:
http://www.microsoft.com/downloads/release.asp?ReleaseID=35468 and for
Win2k, obtain qfecheck here:
http://www.microsoft.com/downloads/release.asp?ReleaseID=35470



2. Another alternative that works on Win2k and XP, for just IE6 repair if
you don't have IE6 listed in Add-Remove Programs, then in Start|Run then
enter

"rundll32 setupwbv.dll,IE6Maintenance"

without the quotes, exactly as shown, and select the appropriate entry.



3. If you find that you need to do a re-install of IE6 then you can
consider the following:

1) Insert the Windows installation CD in your CD-ROM drive.
2) Click Start, and click Run.
3) Copy the command prompt below in the Open box, and click OK.

Rundll32.exe setupapi,InstallHinfSection DefaultInstall 132
c:\windows\inf\ie.inf

4) It will display a "File Needed" screen, click "Browse.." and browse to
<CD-ROM drive>\i386, (<CD-ROOM drive> is the drive letter of the CD-ROM,
For example, D.

5) Click Open, click Ok, it should begin reinstalling Internet Explorer


4. Lastly, here is a link to a MSKB article about re-installing IE6/OE6:

How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
XP (Q318378)
http://support.microsoft.com/?id=kb;en-us;Q318378


See if that helps.

--
Please respond in the same thread.
Regards, Jim Byrd, MS-MVP



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