Can't Recognize USB Devices

[Guest]

Have just rebuilt system with brand new disk drive. Updated as far as
Windows Update wanted to take me (SP3 plus hotfixes after that). Went to
read from USB backup device, and it wasn't being seen on any USB port.
Checked KB, which said that SP4 would fix. Like a fool, installed SP4 w/o
archiving files. Got a BSOD for corrupted heap, didn't record message.
Restarted with last known good configuration, which seemed to back out
problem well enough, then restarted again, but still am not getting USB
devices recognized. What now?

Please don't just give me the long list of SP4-Caused stop KB articles, I no
longer get the BSOD on reboot. Just want to know how to get my USB backup
drive seen.

 

[nesredep egrob]

Have just rebuilt system with brand new disk drive. Updated as far as
Windows Update wanted to take me (SP3 plus hotfixes after that). Went to
read from USB backup device, and it wasn't being seen on any USB port.
Checked KB, which said that SP4 would fix. Like a fool, installed SP4 w/o
archiving files. Got a BSOD for corrupted heap, didn't record message.
Restarted with last known good configuration, which seemed to back out
problem well enough, then restarted again, but still am not getting USB
devices recognized. What now?

Please don't just give me the long list of SP4-Caused stop KB articles, I no
longer get the BSOD on reboot. Just want to know how to get my USB backup
drive seen.

At some point, I lost the removable disks which is my way of getting photo's to
the computer. All I had to do was to pull the plug from the hub and reinsert and
there was the usb2 removeable disks showing in the explorer.

The backup disk is always disconnected when I am not actually working with it
and I am sure that should I leave it connected I would have the same trouble
with that.
When needed I switch on the power to the housing and plug in the USB2 wire to
the computer and the drive shows instantly in Explorer.
Give it a try. If it does not show in Explorer then you can pull the plug and
reinsert with no worries.

Borge in sunny Perth, Australia

 

[Guest]

Your answer doesn't do anything for me. I now suspect that going to SP3 from
SP1 without intervening SP2 during a full rebuild means something was never
exercised to let system know there was at least one USB device attached.
Maybe after printer is installed using actual disk, but neither printer or
disk is at current location. Machine is a Compac with integrated USB ports
front and rear. Need some way to force machine to recognize a USB device
when plugged in, or if plugged in at startup.

 

[John John]

Are the USB enabled in the BIOS? Try here if anything can help:
http://www.usbman.com/Troubleshooter General.htm

John

 

[Guest]

Well I looked, in BIOS, found the function, and found that it had been
disabled. How or why I have no idea; it was working before I started the
rebuild. Thanks for the help.

 

[John John]

Gremlins! Thanks for the follow-up.

John

Well I looked, in BIOS, found the function, and found that it had been
disabled. How or why I have no idea; it was working before I started the
rebuild. Thanks for the help.

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