Can't print to shared RedMon printer, permission problem?

[Guest]

When my computer crashed and I had to reinstall XP Pro, I lost an important feature which had been working but now isn't. My Dell is on a network in my home, I have another PC and two Macs running OS 10.3. I had the Dell set up to share an HP 3100 printer, and all my computers could print to it. Now the Macs can't.

The Macs must print to a shared printer on the PC which is actually a RedMon set up to redirect the print job to Ghostscript so Ghostscript can route the image to the real printer. This part now fails. When I print to the redmon printer locally on the Dell, it works. When I print from any remote computer, Mac or PC, it fails. The print job gets stuck in the queue with a status "Error - Printing". The error log says the actual error is "The document Remote Downlevel Document owned by Guest failed to print. Win32 error code returned by the print processor: 63 (0x3f)."

My hunch is that the remote users don't have permission to run the job on the server computer, since RedMon launches Ghostview. However, I'm lost how to change the permission to allow it. In the Properties dialog of the printer, there is supposed to be a Security tab that lets me assign permissions. There is no security tab.

Any help?

If you reply by email, remove the .no.spam from the address.

Mike

 

[Alan Morris\(MSFT\)]

I think this is a known issue. You'll need to check with the people that
support redmon.

http://www.cs.wisc.edu/~ghost/redmon/

If you use the Ghostscript mswinpr2 device with RedMon under Windows NT,
please read these notes.


a.. gsprint can't find any printers because RedMon runs as the default user
which doesn't have any printers. Copy the printer configuration in the
registry from the current user to the default user. This problem is related
to using mswinpr2 on Windows NT.

--
Alan Morris
Microsoft Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

When my computer crashed and I had to reinstall XP Pro, I lost an

important feature which had been working but now isn't. My Dell is on a
network in my home, I have another PC and two Macs running OS 10.3. I had
the Dell set up to share an HP 3100 printer, and all my computers could
print to it. Now the Macs can't.

The Macs must print to a shared printer on the PC which is actually a

RedMon set up to redirect the print job to Ghostscript so Ghostscript can
route the image to the real printer. This part now fails. When I print to
the redmon printer locally on the Dell, it works. When I print from any
remote computer, Mac or PC, it fails. The print job gets stuck in the queue
with a status "Error - Printing". The error log says the actual error is
"The document Remote Downlevel Document owned by Guest failed to print.
Win32 error code returned by the print processor: 63 (0x3f)."

My hunch is that the remote users don't have permission to run the job on

the server computer, since RedMon launches Ghostview. However, I'm lost how
to change the permission to allow it. In the Properties dialog of the
printer, there is supposed to be a Security tab that lets me assign
permissions. There is no security tab.