Can't print a report from Internet Explorer

[Starfish]

Hello, I have a client who prints a report that is displayed in internet
explorer. Last week she claims that she got some sort of prompt to install a
"java update" or some sort of java plugin. She said that she canceled it and
ever since then when she prints this 6 page report from IE, the print job
condenses the entire 6 pages to 1 page. She can print fine out of every other
application - it's just this one report that comes from an external website.
We've already tried updating the printer driver. Is there a way to force this
IE java update to prompt us to install again? It very much sounds like this
is what caused the problem. Thank you.

 

[PA Bear [MS MVP]]

We'd need to know the full Windows version (e.g., WinXP SP3; Vista SP1) and
the IE version to be able to assist you here.

The above notwithstanding, she may be running IE7. If so, she can select a
setting other than Shrink To Fit (the default in IE7) via IE File | Print
preview.

Those with IE7-specific questions or comments are asked to post to and seek
support in this newsgroup: microsoft.public.internetexplorer.general

On the web:
http://www.microsoft.com/communitie...?dg=microsoft.public.internetexplorer.general

In your newsreader:
news://msnews.microsoft.com/microsoft.public.internetexplorer.general

 

[TayVell]

You may have to install your printer to your computer so that you are able to
print your report