can't open setup.exe

[maggie]

I'm trying to install hp officejet 600 printer software. When I try to
run it from cd or click on the setup file directly, there is an error
sound but no message.

I have Xp pro sp2.

Thanks

 

[lvee]

check the event viewer,
Start>admin tools>event viewer..Look in applications and system for red
errors.

 

[maggie]

There are no red errors. there are a couple warnings I don't think are
part of it, but in case -
Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 11/17/2005
Time: 5:18:31 PM
User: SUBLIMINAL\magnolia
Computer: SUBLIMINAL
Description:
The server {0002DF01-0000-0000-C000-000000000046} did not register with
DCOM within the required timeout.

Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 11/13/2005
Time: 3:37:42 PM
User: NT AUTHORITY\SYSTEM
Computer: SUBLIMINAL
Description:
Windows saved user SUBLIMINAL\magnolia registry while an application or
service was still using the registry during log off. The memory used by
the user's registry has not been freed. The registry will be unloaded
when it is no longer in use.

This is often caused by services running as a user account, try
configuring the services to run in either the LocalService or
NetworkService account.

Thanks for taking the time to help.

maggie

 

[lvee]

okay, boot into safe mode and once there stop or shutdown all of your anti
virus programs, firewalls, etc, then try to install the software from there.

 

[maggie]

Ok, I tried that and same behavior. I also tried installing it with add
printer and add hardware but that didnt work either. I wrote HP and
they said it was probably an issue with the disk itself, but it is in
perfect condition and I know it worked for the people I got the printer
from.
Anyway, thanks very much for your help.

 

[lvee]

When you tried the Add New Printer/add new hardware..what was the end
result, other than it didn't work..was there any kind of explanation, like
'cannot install this hardware' The message would have been contained right
in the same Add New, or Found New hardware wizard box.

Did you get a manual with the printer?
I ask because with mine, different brand, but the steps to install were very
specific..it wasn't just a matter of putting the disk in and installing.

 

[maggie]

It said the required section was not found in the inf. I found that
error message on the hp site and did the steps, but got a message
saying the hardware device could not be installed.
The manual says to install the software with the disk.
My kid just tried to install printshop and that exe file wouldnt open
either!

 

[lvee]

now we may be getting somewhere.

below is a link, note that there is a message that says uninstalling and
reinstalling will not work..even though you never completed the
installation, click on that link to read the steps you should try first.
Then, if those steps don't work, proceed with the other steps listed in the
article.
http://h10025.www1.hp.com/ewfrf/wc/fastFaqDocument?lc=en&cc=us&docname=npu03238#N1176