Failure to run setup.exe files from CD-roms

[Guest]

I am having problems installing software from CDs inserted into both D and E
drives. The drives appear to work with music and data CDs, and also other
software CDs. My system is Windows XP media centre edition. I have tried
running D:\setup.exe from the run command and nothing happens. The contents
of the CD also appear to be recognised, but clicking on the setup icon does
nothing.

Any help will be very much appreciated....thank you.

Natalie

 

[Guest]

I am having problems installing software from CDs inserted into both D and E
drives. The drives appear to work with music and data CDs, and also other
software CDs. My system is Windows XP media centre edition. I have tried
running D:\setup.exe from the run command and nothing happens. The contents
of the CD also appear to be recognised, but clicking on the setup icon does
nothing.

Any help will be very much appreciated....thank you.

Hi Natalie,
Your CD Setup.exe engine my defective or corrupt and will not install the
software, try to copy the contents of the CD on your Desktop and run from
there.
Also try in in another machine, if it is the same try to clean the CD with
smooth clean cloth and be careful not to scratsh it (don't be rough).
HTH
nass

 

[Guest]

Hi Nass,

Many thanks for the help. I tried copying the contents of the disk onto my
desktop and running it from there. Again, nothing happened. When I tried
the CD in my work laptop (running XP pro) the installation wizard appeared no
problems. Any ideas?

Thanks again
Natalie

 

[Guest]

Hi Natalie,
Try this, Right click My Computer and Select Properties from the drop down
menu, and then click on Hardware Tab then Device Manager.
Scroll down to your CD Device and See what make it and write it down, then
go to thier website and dwonload the exact Latest driver for your CD ROM
specs.
Then In the Device Manager Uninstall the Device Drive and then Reboot, when
you back on Windows will detect and ask if you need to install the New
Detected Hardware, Click *Yes* and when represented Click I have the
CD/Floppy Disk For it and install from there if managed to dwonload it from
the manufacturer, if not you can select it from the List on windows or let
the wizard deal with it and install whichever it think the Right Driver for
your CD ROM.
Why I;m saying uninstall the CD ROM because there is may be a corrupt file/s
that make it can't run such software.
HTH
Please post back your findings
Regards
nass

P.S if no luck try to reset the Ribbon Connectors on both the Motherboard
and CD ROM may be it loose and not firmly fitted.

 

[Guest]

Hi Nass,

Thanks again for your help. I tried to look for the latest drivers for the
following drives: Sony DVD-ROM (DDU1615) which I believe is also known as a
Lite-on SOHD-16P9S, and a HL-DT-ST DVD+-RW (GWA4164B), which I think is made
by LG. I didn't have any luck. I didn;t want to uninstall the existing
drivers without having downloaded any, but if you think I can still do this
then let me know. I looked at the ribbons and had a bit of a fiddle ; ) but
that didn;t seem to work either. Don't really want to ring Dell, as I've had
nothing but trouble with them so far, so any suggestions very gratefully
received!

Cheers
Natalie

 

[Guest]

Here the link to download the drive for you DVD ROM:
http://support.dell.com/support/dow...1&vercnt=1&formatcnt=1&libid=32&fileid=149402

Please be sure it is the correct Version for your DVD ROM (double check).
HTH
Regards
nass

 

[Guest]

Thanks for finding that Nass,

I downloaded the update and ran it, but still got the same thing. One thing
that did appear that I hadn't seen before was an error message saying
something about not being able to run 16-bit something or other. Do you
think this is the problem? What do you think?

Cheers
Natalie

 

[Guest]

Hi Natalie,
Here the link explain a lot about the error;
http://support.microsoft.com/kb/218617/EN-US/
How is your Video card and display settings is?
Are you able to install other Software rather than this particular one.
Did you uninstall first the Driver for the DVD-ROM and then Reboot and let
Windows Detect and
select from the Option that you have the CD Disk for the Driver.
HTH
Regards
nass

 

[Guest]

Hi Nass,

Yes, I am able to install other software from the drives. When I
uninstalled the driver I rebooted but when I came to look at the device
manager after reboot, it had the D drive installed again (did it do this
automatically from the files I saved?). I didn't get any options to install
from a disk... I'm not sure what you are asking me about my video card and
display settings - can you elaborate? Do you think the problem is that the
software I'm trying to install is quite old and not compatible with windows
XP? Doesn't explain why I can get it to load onto my XP pro laptop though...

Cheers
Natalie

 

[Guest]

Hi Natalie,
If your software is very old it will not be compatible with xp to run, if
the software
have web address go to it and see what they recomend to run there software.
I mean with Video card is the display sttings on your Screen is set on 16
bit color or
24 true color, 254 color and the pixles is it 800X600 or up.
did you read the link and see if it make sense to you.
Try to have the driver software on CD/Floppy not on the Desktop and
uninstall the driver
for the DVD-ROM and reboot and see if windows will detect it.
you can try to go to Control Panel and select Add/Remove Components or
Hardware but
not Add/Remove programs that different and uninstall your DVD from there
then reboot.
HTH
Regards
nass
P.S what is the software by the way.

 

[Guest]

Hi Nass,

The screen settings are 32-bit, and 1024 x 768 pixels. I removed the driver
files from my desktop, and emptied the bin, and then saved them onto a CD. I
then uninstalled the DVD-rom and rebooted. I went to the hardware tab, and
at first the drive was labelled CD-ROM, and then it appeared as Sony DVD-ROM
DDU 1615. So it looks like it's getting the files to re-install from
somewhere on my hard drive..... I have contacted the manufacturer of the
CD-roms (Global Software Publishing; GSP) and await an answer. The software
are childrens "parent-assisted learning" CDs.

Cheers
Natalie