Can't Open HOTMAIL E-Mail

[George]

Just this past week I've been unable to open my individual Hotmail e-mails -
neither the new unread or the older already read e-mails. When I click on an
e-mail the dotted rectangle encasing the "from" or "subject" appears but
nothing happens after that. Repeated clicks bring the same result.

No problem getting into hotmail after entering i.d. and password, but after
that zilch. Can't get into "sent" mail either. Using XP with OE6. Have done
nothing unusual recently that I can think of and that might be the cause of
this problem. No problem with other e-mail accounts.

Any help appreciated.

GB

 

[George]

This message was posted at the XP General section about seven hours ago.
After posting I went to Microsoft Support site and wrote up the problem there
also.

Now I have no problem accessing all the messages and navigating around in my
hotmail acount. No reply from Microsoft explaining the cause, but whatever
they did solved the problems which had lingered for an entire week. Guess I
should have gone to the M. Support site first. Sorry for cluttering up this
place.

 

[Jim]

Just this past week I've been unable to open my individual Hotmail e-mails -
neither the new unread or the older already read e-mails. When I click on an
e-mail the dotted rectangle encasing the "from" or "subject" appears but
nothing happens after that. Repeated clicks bring the same result.

No problem getting into hotmail after entering i.d. and password, but after
that zilch. Can't get into "sent" mail either. Using XP with OE6. Have done
nothing unusual recently that I can think of and that might be the cause of
this problem. No problem with other e-mail accounts.

Any help appreciated.

GB

 

[Jim]

I had the same problem, ended up having to turn off my AVG anti-virus. I was
then able to open e-mails just like before.