can't open folders in windows mail

[ashrose516]

When i first set up windows mail, it worked perfectly and i could send and
receive mail no problem. However, now i can't open any of the folders (inbox,
sent, deleted items, etc). When i click on each folder, it just says: Folder
could not be displayed
Windows Mail could not open this folder.

Possible causes are:

Low disk space.

Low memory.



I know for a fact that i don't have low disk space or low memory on my
computer. How can i fix this so it will work? Thanks

 

[Gary VanderMolen]

It sounds like your antivirus may have corrupted your Windows Mail.
Which antivirus are you running? Some of them are not fully compatible
with Windows Mail.

As an interim step, try running the various repair functions in WMUtil:
http://www.oehelp.com/WMUtil/Default.aspx

 

[ashrose516]

i tried the repair functions in WMUtil but nothing worked. I have Trend Micro
PC-Cillin Internet Security running on my system. I've had my computer about
a year and have had both the anti-virus software and windows mail working.
The windows mail just recently stopped working. Is it because of the
anti-virus program? How can i fix it? Thanks

 

[Steve Cochran]

See point 3 here: www.oehelp.com/OETips.aspx#3 You may need to uinstall
the AV software and then remove your account and add it back again.

steve

 

[Gary VanderMolen]

Your problem is most likely caused by your antivirus.
Trend Micro antivirus is among the top three troublemakers for Windows Mail.
First, go into its settings and disable any interaction with email, then try
Windows Mail again. If no improvement, do a trial uninstall of the antivirus.

Another option (instead of uninstalling Trend Micro) is to upgrade to
Windows Live Mail, which is more resistant to the adverse effects of
overly intrusive antivirus products: http://get.live.com/wlmail/overview

In any case you must disable any antivirus email scanning, for the reason
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm