Windows Mail - most folders disappear shortly after opening WinMail

[Keith F]

After about 5 or 10 minutes in Windows Mail, the folders disappear and I have the message "Folders could not be displayed - Windows Mail could not open this folder. Possible causes are:  Low disk space.  Low memory". My desktop gadgets show CPU at 20% and memory at 50%.  I have quite a few filters on the Inbox.  Are these likely to be the cause ?The only way to get them back seems to be a reboot . . .  until the next time . . .  


Post Originated from http://www.VistaForums.com Vista Support Forums

 

[Gary VanderMolen [MVP]]

Which antivirus are you running? Some of them cause problems with
Windows Mail over time. Make sure your antivirus is not configured
to scan emails.

--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP program: http://mvp.support.microsoft.com


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[Keith F]

I have had no anti-virus software running for the last few months, as it's expired.  Problem still the same.


Post Originated from http://www.VistaForums.com Vista Support Forums

 

[Gary VanderMolen [MVP]]

You didn't say which antivirus you had before. Security programs from
Symantec (Norton) and McAfee, often come as free trials on new computers,
can leave undesirable remnants when uninstalled. You must follow up such
uninstalls with a special crud removal tool:

Norton:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

McAfee:
http://service.mcafee.com/FAQDocument.aspx?id=TS100507

Note: The custom here is to quote the post you are responding to.
That way we have continuity.

--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP program: http://mvp.support.microsoft.com


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[Steve Cochran]

Uninstall your antivirus software, especially if its not updated and then repair the database with my Windows Mail Utility (www.oehelp.com/WMUtil/)

steve

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[Keith F]

I have no antivirus software running.  Managed to run WMUtil (eventually).  Gone back in to WindowsMail . . . for about 5 minutes. . . contents of folders not visible again.


Post Originated from http://www.VistaForums.com Vista Support Forums

 

[Keith F]

Sorry, Gary, only just seen your note about removing the Norton crud !                   Have cleaned all the Norton stuff off as per your instructions (and checked Windows Firewall running) and rebooted.  Gone back in to WindowsMail - contents of folders disappeared after about 3 or 4 minutes of use.


Post Originated from http://www.VistaForums.com Vista Support Forums

 

[Steve Cochran]

Go to Start | Search and type msconfig. Then disable all startup items and any non-Microsoft services and reboot and then see if you have the same issue.

steve

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[Gary VanderMolen [MVP]]

If after trying Steve's suggestion it still doesn't work right, I suggest
upgrading to Windows Live Mail:

http://download.live.com/wlmail

Incidentally, the web portal you are posting from (VistaForums) is corrupting your post.
I recommend using Windows Mail to access this newsgroup. Click here:
news://msnews.microsoft.com/microsoft.public.windows.vista.mail
--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP program: http://mvp.support.microsoft.com


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