Can't login in Safe mode

  • Thread starter Thread starter bjdefelice
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bjdefelice

Yesterday my Symantec Antivirus software informed me that I had a Trojan
horse. There wer isntructions on how to remove, which I followed. 1. Turn
off System Restore, Go to CMD prompt, type msconfig, go to boot.ini, change
boot to boot in Safe Mode, restart computer. This is where I ran into a
problem. When I rebooted in safe mode, I usually get a CNTRL, ALT, DLT
screen where I need to enter username and password. I entered mine and I get
an error, I can't get in now. Need help Please
 
bjdefelice said:
Yesterday my Symantec Antivirus software informed me that I had a Trojan
horse. There wer isntructions on how to remove, which I followed. 1. Turn
off System Restore, Go to CMD prompt, type msconfig, go to boot.ini, change
boot to boot in Safe Mode, restart computer. This is where I ran into a
problem. When I rebooted in safe mode, I usually get a CNTRL, ALT, DLT
screen where I need to enter username and password. I entered mine and I get
an error, I can't get in now. Need help Please
Click to expand...

So you can get into Safe Mode, your user account/password just isn't
working. What error do you get (exact text, please)?

Assuming this is a standalone machine and not a domain member, in Safe
Mode try typing "Administrator" without the quotes. If this is a home
machine running XP Home, you probably did not set a password for the
built-in Administrator account and the default is a blank.

If this is a domain member machine, then you don't have a local user
account and that's why your usual name/password isn't being accepted. If
this is a domain computer, you need to contact your systems
administrator for help because you'll need to log in as local
Administrator and you probably won't have the password for that.


Malke
 
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