Cant log into user accounts


C

cy

Hi,
My brother in law is having problems with his laptop. He has two user
accounts, his and his wifes but when trying to access these he cannot get
into his desktop to open anything up like ie, media player etc.

He gets to the user account screen and clicks on his of his wifes log on, he
then gets his desktop background showing for 2-3 seconds then it says logging
off, this happens on all logins.

I have tried entering in safe mode, going through last known good config
aswell and all other parts of safe mode area with no luck. even in safe mode
the same thing happens with the desktop being there for a very short time
then logging off.

Can anyone help? I have tried going through his administrator account but
he cannot remember the password, once i can get into his desktop i can scan,
defrag etc but i need to get in.

Any help would be fantastic, thanks in advance.

Colin
 
Ad

Advertisements

J

jd

cy said:
Hi,
My brother in law is having problems with his laptop. He has two user
accounts, his and his wifes but when trying to access these he cannot get
into his desktop to open anything up like ie, media player etc.

He gets to the user account screen and clicks on his of his wifes log on, he
then gets his desktop background showing for 2-3 seconds then it says logging
off, this happens on all logins.

I have tried entering in safe mode, going through last known good config
aswell and all other parts of safe mode area with no luck. even in safe mode
the same thing happens with the desktop being there for a very short time
then logging off.

Can anyone help? I have tried going through his administrator account but
he cannot remember the password, once i can get into his desktop i can scan,
defrag etc but i need to get in.

Any help would be fantastic, thanks in advance.

Colin
 
Ad

Advertisements


Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top