Can't log into user accounts


C

cy

Hi,
My brother in law is having problems with his laptop. He has two user
accounts, his and his wifes but when trying to access these he cannot get
into his desktop to open anything up like ie, media player etc.

He gets to the user account screen and clicks on his or his wifes log on, he
then gets his desktop background showing for 2-3 seconds then it says logging
off, this happens on all logins.

I have tried entering in safe mode, going through last known good config
aswell and all other parts of safe mode area with no luck. Even in safe mode
the same thing happens with the desktop being there for a very short time
then logging off.

Can anyone help? I have tried going through his administrator account but
he cannot remember the password, once i can get into his desktop i can scan,
defrag etc but i need to get in.

Any help would be fantastic, thanks in advance.

Colin
 
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P

Pegasus \(MVP\)

cy said:
Hi,
My brother in law is having problems with his laptop. He has two user
accounts, his and his wifes but when trying to access these he cannot get
into his desktop to open anything up like ie, media player etc.

He gets to the user account screen and clicks on his or his wifes log on,
he
then gets his desktop background showing for 2-3 seconds then it says
logging
off, this happens on all logins.

I have tried entering in safe mode, going through last known good config
aswell and all other parts of safe mode area with no luck. Even in safe
mode
the same thing happens with the desktop being there for a very short time
then logging off.

Can anyone help? I have tried going through his administrator account but
he cannot remember the password, once i can get into his desktop i can
scan,
defrag etc but i need to get in.

Any help would be fantastic, thanks in advance.

Colin

In most cases this problem is caused by Windows being unable to locate the
file "userinit.exe", either because the file is missing or because Windows
expects to find it in the wrong place. The underlying cause can be malware,
virus, malware/virus removal or some partition manipulation. The fix is easy
if the machine is connected to another PC by a network cable and much less
easy if it is a stand-alone machine. If you're not comfortable working in
the Recovery Console and/or editing the registry then your best bet might be
to ask your friendly PC service man to assist.
 

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