Hi Anne,
Since you are having problems downloading using Windows Update, try this
link:
http://www.microsoft.com/downloads/...be-3b8e-4f30-8245-9e368d3cdb5a&displaylang=en
Download and save the file to your Briefcase on the Desktop.
Once downloaded, disable your Anti-Virus Background Scanner, as well as
all Spyware scannings, plus you need to uninstall any active Browser
protection that Spybot installs. Once that is all done, stop all Instant
Messenger programs.
Then open up the Briefcase and click on the file downloaded. Does not
have to be installed from the Desktop. Leave it in the Briefcase.
Install Service Pack 2 from the Briefcase folder.
I always download and save to the Briefcase folder, because it makes
finding programs downloaded easier.