Can't install KB9620855, Silverlight update


P

PhilippeFV

My PC tells me that it successfully downloads and installs the Silverlight
update KB960353. However, when I shut down or restart my PC, the update
process goes into an endless loop. After 8 hours of reading "Updates are
being installed (1of1)", and "Do not turn off or unplug your computer. It
will turn off automatically", I gave up and re-botted. The system ar re-boot
tells me that I have critical updates to install.....KB960353. I start over
and the results are the same. I had a lot of problems installing the original
Silverlight, requiring seven calls and fourteen emails to MS support. I run
XP-SP3. Any assistance is appreciated.

Many thanks.
 
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T

TaurArian

PhilippeFV wrote:
:: My PC tells me that it successfully downloads and installs the
:: Silverlight update KB960353. However, when I shut down or restart
:: my PC, the update process goes into an endless loop. After 8 hours
:: of reading "Updates are being installed (1of1)", and "Do not turn
:: off or unplug your computer. It will turn off automatically", I
:: gave up and re-botted. The system ar re-boot tells me that I have
:: critical updates to install.....KB960353. I start over and the
:: results are the same. I had a lot of problems installing the
:: original Silverlight, requiring seven calls and fourteen emails to
:: MS support. I run XP-SP3. Any assistance is appreciated.
::
:: Many thanks.


You'll need to fix the installation of Silverlight -

How to manually clean up a broken Silverlight installation
http://blogs.msdn.com/rpomeroy/archive/2008/06/10/how-to-manually-clean-up-a-bad-silverlight-installation.aspx


--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Disclaimer: The information has been posted "as is" with no warranties
or guarantees and doesn't give any rights. Computer Maintenance:
Acronis / Diskeeper / Paragon / Raxco
 

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