Can't get Windows XP SP3 to recognise my Canon SX120 IS camera via


J

Julia Hopkins

I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS camera via
USB. It does recognose other devices via the same USB port. The camera is
recognised by other Windows XP SP3 PC's using the same USB cable. Any ideas,
anybody?
 
D

David Webb

Did any software come with the camera? If so, did you install it? If so, have
you tried uninstalling then reinstalling the software?

Have you contacted Canon tech support about the problem?
 
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A

AsK

I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS camera via
USB.  It does recognose other devices via the same USB port.  The camera is
recognised by other Windows XP SP3 PC's using the same USB cable.  Any ideas,
anybody?  
Do you have a software disk c/w with your camera? If not, search for
the necessary drivers.
http://software.informer.com/getfree-canon-powershot-sx120-wia-drivers/
Double-check your needs against site like these, download and use.
Good luck.
 
J

Julia Hopkins

Many thanks

The camera did come with software, which I have tried un-installing and
re-installing without success. The software does appear to be optional - it
says-so in the manual, and the camera is recognised by a different PC that
doesn't have the software installed. So I am more suspicious of the Windows
drivers (twain.dll / twain_32.dll) than of the Canon software, or perhaps the
Registry settings, but not really sure what to try next

Canon Tech Support have said that as the camera is recognised by another PC
then the problem must be with Windows

Julia
 
J

Julia Hopkins

Many thanks

The camera did come with software, which I have installed / un-installed /
re-insalled without resolving the issue. The Canon downloads site indicates
that the software is optional, as the camera should be recognised by Windows
XP SP3 regardless of whether the Canon software is loaded or not - this does
indeed appear to be true, as the camera is recognised by another PC running
Windows XP SP3 but without the Canon software. So it is the Windows drivers
and / or Windows registry settings that I am suspicious of, but not sure how
to proceed from here with the diagnosis and resolution

Julia
 
D

David Webb

If what they say is true, then Windows XP must have the driver(s) necessary for
this device. If that's the case, simply connect the camera to your PC via its
USB port then go to Control Panel > Add Hardware and see if it will install
anything for it.
 
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J

Julia Hopkins

Thanks

I agree - Windows XP must have the drivers - but for whatever reason it
doesn't seem to be using them when the camera is connected. I tried adding
the drivers in the way that you suggest, but there is no option for Canon
camera drivers there (although other makes are shown), presumably because
they make use of the drivers that do / should come ready-supplied with
Windows. A friend has suggested to me that these are twain.dll or
twain_32.dll, and that it might be a registry setting that is stopping the
camera from utlising them?

Julia
 
D

David Webb

I don't know about any twain issues. I didn't find any reference to them in my
Canon program installation files (ini files).

I have a Canon A620 and the software supplied installed ZoomBrowser 5.6. The
readme files for the Canon apps state that ZoomBrowser installs the Canon camera
files. Based on this info, I don't see your problem as a Windows issue, in fact
I don't even see how my camera would be recognized by Win XP without this
software installed. Without this software I would have to remove the memory card
from the camera and place it in the media receptacle in my Epson printer. It
would then show up in Explorer as a flash card with images.

I would still pursue the Canon software installation. Make sure you have the
correct and latest version and be sure to install the complete suite.

Good luck.
 
J

Julia Hopkins

Thanks

I'm up for trying anything and everything untl I find the solution, so I'll
check that I have the very latest Canon software too when I'm next at home
and see if that does it - I'll let you know

Julia
 
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For me, none of the solution above worked.

I know that has been FOUR YEARS since the last post, but I have to write here, 'cause I spent 5 hours looking for solution and maybe my time will be "shared" with others.
I have Canon 50D and Canon A3150IS and both weren't working under XP SP3.
Now, problem solved.

Download copy of standard Windows XP driver for PTP device (Still Image Device driver):

I cannot put links here but look for marssystems website, there is a pdf named ptpdevicedriverxp.pdf with all the details explained.
 

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