Can't get into Hotmail/Messenger

[George]

Jonathan:

Please help!! After signed up to Road Runner by Times
Warner I lost MSN Messenger and Hotmail. I have followed
all of the instructions to reset my password with no
success. I am using Windows XP Professional. Is there
anything else I need to do to reset, disable, or able it
to make it work again?

After I check on Messenger Icon, I am asked to Sign In,
window pops up telling me: Sign In to NET Messenger
Service Failed because the password is incorrect of the
sign-in name does not exist. If you have forgotten your
password, click HELP in the main window, and then click
Help Topic. I've done that, go to help, and a NET
Passport Member Service pops up. When I click on any of
the items listed in there, it tells me that the page can
not be displayed. Is there any setting I need to change?
I signed up to free HotMail/Messenger many years ago.
What changed?

Thanks, George

 

[Michael Katz [MVP]]

Head over to http://register.passport.net/contactus.srf to fill out the form
so that Passport Customer Service can help you reset your password. Good
luck!

--
_______________________________________________
Michael Katz
[Microsoft MVP - MSN Client]
"There's no I in 'team' but there is 'me'"
http://msmvps.com/katz

This posting is provided 'AS IS' with no warranties, and confers no rights.

 

[Jonathan Kay [MVP]]

Greetings George,

If you're getting the page cannot be displayed message on the Passport site, it sounds like
you may not be able to either connect to the Passport site directly or your PC is having
difficulty with SSL. To test what's going on, try the following link:
https://www.amazon.com

If Amazon comes up, then SSL is fine, if it doesn't come up, then we'll have to go through
some steps to fix it.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.

 

[George]

Jonathan:
Amazon did not come on.

-----Original Message-----
Greetings George,

If you're getting the page cannot be displayed message

on the Passport site, it sounds like

you may not be able to either connect to the Passport

site directly or your PC is having

difficulty with SSL. To test what's going on, try the following link:
https://www.amazon.com

If Amazon comes up, then SSL is fine, if it doesn't come

up, then we'll have to go through

 

[George]

Thanks Michael: However after I filled out all of the
info requested, I clicked send and a blank page came on.
Nothing happended.

-----Original Message-----
Head over to http://register.passport.net/contactus.srf to fill out the form
so that Passport Customer Service can help you reset your password. Good
luck!

--
_______________________________________________
Michael Katz
[Microsoft MVP - MSN Client]
"There's no I in 'team' but there is 'me'"
http://msmvps.com/katz

This posting is provided 'AS IS' with no warranties, and confers no rights.

Jonathan:

Please help!! After signed up to Road Runner by Times
Warner I lost MSN Messenger and Hotmail. I have followed
all of the instructions to reset my password with no
success. I am using Windows XP Professional. Is there
anything else I need to do to reset, disable, or able it
to make it work again?

After I check on Messenger Icon, I am asked to Sign In,
window pops up telling me: Sign In to NET Messenger
Service Failed because the password is incorrect of the
sign-in name does not exist. If you have forgotten your
password, click HELP in the main window, and then click
Help Topic. I've done that, go to help, and a NET
Passport Member Service pops up. When I click on any of
the items listed in there, it tells me that the page can
not be displayed. Is there any setting I need to change?
I signed up to free HotMail/Messenger many years ago.
What changed?

Thanks, George

.

 

[Jonathan Kay [MVP]]

Hi George,

Okay than that's the problem. As a quick fix, click Start, then Run, and enter the
following:
regsvr32 softpub.dll
then click OK

Then try again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.