cant find MS09.dll when sending emails

[Brian Dickinson]

Whenever I send an email I get an error message saying
cant find MS09.dll
Outlook then wants to shut down. I have tried
reinstalling Outlook but it still occurs. Can anyone help
please.
Brian

 

[Scott Atkins[MSFT]]

Hi Brian,

You didn't provide the exact error message you are receiving when trying to send mail, but the following Knowledge Base (KB) article addresses issues with the MSO9.DLL file.

Please refer to Knowledge Base article:
OL2000: Invalid Page Fault in Module Mso9.dll (241817)

You can access this article by clicking on the link below.
http://support.microsoft.com/default.aspx?scid=KB;EN-US;241817

Regards,

Scott Atkins MCSE, MCSA
Partner Technical Lead - Outlook
Microsoft Technical Support
for Platforms and Business Applications
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