error message when using activesynch

[les]

All working well until a new software installation messed
up my Windows ME.

Now when I plug my Casio pocket PC into its USB cradle to
sync with Outlook 2000, I get an error message: "Outlook
has caused an error in MS09.DLL. Outlook will now close."
This does not happen if the PDA is plugged in when the
computer boots.

Would appreciate any help.

 

[neo [mvp outlook]]

Try renaming the following files while all e-mail enabled applications are
closed and then do a detect and repair of Office 2000 via the add/remove
applet in the control panel.

outcmd.dat to outcmd.original
extend.dat to extend.original
mso9.dll to mso9.original

 

[Guest]

Thanks, Neo. Before I try your suggestion, I want to make
sure I understand it properly. I can rename the files.
But What is "detect and repair" - is that a choice I will
be given? I don't want to inadvertently remove Office,
which is the only choice I recall when using add/remove
for other programs. Afterwards, would I then need to
return the files to their original names (MSO9.DLL etc.?)

-----Original Message-----
Try renaming the following files while all e-mail enabled applications are
closed and then do a detect and repair of Office 2000 via the add/remove
applet in the control panel.

outcmd.dat to outcmd.original
extend.dat to extend.original
mso9.dll to mso9.original

--
Neo [MVP Outlook]
Due to the Swen virus, all e-mails sent to this account will be deleted
w/out reading.

All working well until a new software installation messed
up my Windows ME.

Now when I plug my Casio pocket PC into its USB cradle to
sync with Outlook 2000, I get an error message: "Outlook
has caused an error in MS09.DLL. Outlook will now close."
This does not happen if the PDA is plugged in when the
computer boots.

Would appreciate any help.

.

 

[Guest]

-----Original Message-----
All working well until a new software installation messed
up my Windows ME.

Now when I plug my Casio pocket PC into its USB cradle to
sync with Outlook 2000, I get an error message: "Outlook
has caused an error in MS09.DLL. Outlook will now close."
This does not happen if the PDA is plugged in when the
computer boots.

Would appreciate any help.
.
I have the same problem with a different sync program.

If you get an answer I would appreciate if you could
forward to me. Thanks

 

[neo [mvp outlook]]

no. the detect and repair will bring in a new copy of mso9.dll. extend.dat
will get rebuilt from information in the registry. (outcmd.dat) any
menu/toolbar customization that where made will be lost.

it has been a while since i have used office 2000, but it should give you a
choice.

--
Neo [MVP Outlook]
Due to the Swen virus, all e-mails sent to this account will be deleted
w/out reading.

Thanks, Neo. Before I try your suggestion, I want to make
sure I understand it properly. I can rename the files.
But What is "detect and repair" - is that a choice I will
be given? I don't want to inadvertently remove Office,
which is the only choice I recall when using add/remove
for other programs. Afterwards, would I then need to
return the files to their original names (MSO9.DLL etc.?)

-----Original Message-----
Try renaming the following files while all e-mail enabled applications are
closed and then do a detect and repair of Office 2000 via the add/remove
applet in the control panel.

outcmd.dat to outcmd.original
extend.dat to extend.original
mso9.dll to mso9.original

--
Neo [MVP Outlook]
Due to the Swen virus, all e-mails sent to this account will be deleted
w/out reading.

All working well until a new software installation messed
up my Windows ME.

Now when I plug my Casio pocket PC into its USB cradle to
sync with Outlook 2000, I get an error message: "Outlook
has caused an error in MS09.DLL. Outlook will now close."
This does not happen if the PDA is plugged in when the
computer boots.

Would appreciate any help.

.