Can't find drivers for new hardware

[Guest]

Hi,
I just bought a Seagate pocket drive. Windows recognizes it and says it
found it but when I click to automatically install the software for it, it
reports it can't install it.

I just had to do a reformat of my C: drive and before that it found it right
away. I've installed all of the updates for XP SP2.
Thanks!
Sue

 

[Brian A]

Check Seagates product support site for the drivers of the make/model device.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

 

[Elmo]

Hi,
I just bought a Seagate pocket drive. Windows recognizes it and says it
found it but when I click to automatically install the software for it, it
reports it can't install it.

I just had to do a reformat of my C: drive and before that it found it right
away. I've installed all of the updates for XP SP2.
Thanks!
Sue

Usually you install the drivers for USB devices before plugging them in;
you might try that.

Troubleshooting for USB drives
http://www.uwe-sieber.de/usbtrouble_e.html

 

[Guest]

Joe,
you've done it again! The problem was a missing reference in my registry.
THANK YOU!
Sue