Can't connect to the Internet

[Guest]

My Operating System is Windows XP. I signed up for a new DSL service. I was
using aol dial up. I can't connect to the internet through either program.
I get error message - C:\windows\systems32\shdoclc.dll/dnserror.htm. The DSL
service provider said their is a problem with my DSN lookup, and I can
connect to web pages by IP address, but not by name. I actually make a
connect with the DSL server, but I can't go anywhere in Internet Explorer -
ver. 6.

I found this error by searching Microsoft, but it only showed it coming from
Excel and said it was caused by more than one program trying to use this
file. Maybe aol and DSl are both trying to use this?!? I don't know how to
correct it.

 

[Robert Aldwinckle]

The DSL service provider said their is a problem with my DSN lookup

Freudian slip? You're right the problem is very likely with
"their" DNS. You should be getting better support from them.

You need some "ammunition" to make your next approach to them
more credible. This isn't really the best newsgroup for diagnosing
such problems (since it isn't just about IE) but open up a command
window and try using nslookup to test the site names and domain
names. If nslookup can't find the site it will show you the DNS
address(es) it tried to use to do the lookups. Note: not all sites have
an IP address associated with their domain names but some do.
In fact, some use their other site names as aliases for their domain
name's address.

If you don't have a shortcut for Command Prompt in your Accessories
menu one way to open up a command window is to Run... cmd

Here's an example nslookup command which tests the microsoft.com
domain to be entered in the command window's command line:

nslookup microsoft.com


Also to verify that you have some DNS addresses to use enter
the following command pipeline:

ipconfig /all | find /i "DNS servers"

That will actually only show you the first one, since they are given
one per line. If necessary re-enter just the ipconfig /all
to see both addresses.


HTH

Robert Aldwinckle