Can't connect to a distant computer with remote desktop session.

[Coin-coin le Canapin]

Hello.
I try to use the remote desktop from my work to my home computer, but it
doesn't work.
The two computers have Windows XP Pro SP2 both.
On the client, I obviously allow users to connect remotly and so on.
But it doesn't work.
I've asked some friends to try to connect to my computer, and they can't
too.
When I -from my work- (or my friends from their home) enter the client
IP and I press connect, it does nothing. It justs ask me the computer's
adress again, without any error message.
I really don't kow why.
Does someone have an idea about this problem?
And sorry for my english, i don't write this language very well.

 

[Sooner Al [MVP]]

The home PC, ie. the Remote Desktop [RDC] host/server, must have RDC
enabled. If the PC is behind a router or a firewall or both then you also
need TCP Port 3389 open/forwarded on the router/firewall. You call using the
public IP of the home PC if its directly connected to the internet or the
public IP of the router. So...

What type of internet connection do you have at home, ie. cable or DSL or
dialup? Keep in mind many DSL modems are also routers so you either need to
forward TCP Port 3389 or put the device in a bridge/pass-through mode.

Are you calling the correct address?

Have you forwarded/opened TCP Port 3389?

See this page for help, etc...

http://theillustratednetwork.mvps.org/RemoteDesktop/RemoteDesktopSetupandTroubleshooting.html

--

Al Jarvi (MS-MVP Windows - Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

 

[Canapin2]

Thank you for your reply.
The RDC is enabled.
The PC is behind the Windows XP firewall, and the problem is still
here when I desactivate the firewall.
I don't use a router (I desactivated on my modem), and I enter the
public IP of my home PC.
I have a direct DSL connection.
I'm calling the right ip, and I can ping it.
I'll look at the url you sent.

The home PC, ie. the Remote Desktop [RDC] host/server, must have RDC
enabled. If the PC is behind a router or a firewall or both then you also
need TCP Port 3389 open/forwarded on the router/firewall. You call using the
public IP of the home PC if its directly connected to the internet or the
public IP of the router. So...

What type of internet connection do you have at home, ie. cable or DSL or
dialup? Keep in mind many DSL modems are also routers so you either need to
forward TCP Port 3389 or put the device in a bridge/pass-through mode.

Are you calling the correct address?

Have you forwarded/opened TCP Port 3389?

See this page for help, etc...

http://theillustratednetwork.mvps.org/RemoteDesktop/RemoteDesktopSetu...

--

Al Jarvi (MS-MVP Windows - Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program -http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a questionhttp://support.microsoft.com/KB/555375

Hello.
I try to use the remote desktop from my work to my home computer, but it
doesn't work.
The two computers have Windows XP Pro SP2 both.
On the client, I obviously allow users to connect remotly and so on.
But it doesn't work.
I've asked some friends to try to connect to my computer, and they can't
too.
When I -from my work- (or my friends from their home) enter the client IP
and I press connect, it does nothing. It justs ask me the computer's
adress again, without any error message.
I really don't kow why.
Does someone have an idea about this problem?
And sorry for my english, i don't write this language very well.

 

[Coin-coin le Canapin]

Hello again.
I read attentively your link. I checked all things described in this
page, and all is well configured on my computer.
But the remote access still doesn't work.
When a friend tries to connect to my computer, there is no event in the
log viewer.
It just... Doesn't work. Nothing, no error message. :/

 

[Sooner Al [MVP]]

On the computer you want to remotely connect/access go to the
http://www.canyouseeme.org site and run the test for TCP Port 3389. Does it
pass? If not then something is blocking incoming Remote Desktop connections.

--

Al Jarvi (MS-MVP Windows - Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

Hello again.
I read attentively your link. I checked all things described in this page,
and all is well configured on my computer.
But the remote access still doesn't work.
When a friend tries to connect to my computer, there is no event in the
log viewer.
It just... Doesn't work. Nothing, no error message. :/

The home PC, ie. the Remote Desktop [RDC] host/server, must have RDC
enabled. If the PC is behind a router or a firewall or both then you also
need TCP Port 3389 open/forwarded on the router/firewall. You call using
the public IP of the home PC if its directly connected to the internet or
the public IP of the router. So...

What type of internet connection do you have at home, ie. cable or DSL or
dialup? Keep in mind many DSL modems are also routers so you either need
to forward TCP Port 3389 or put the device in a bridge/pass-through mode.

Are you calling the correct address?

Have you forwarded/opened TCP Port 3389?

See this page for help, etc...

http://theillustratednetwork.mvps.org/RemoteDesktop/RemoteDesktopSetupandTroubleshooting.html

 

[Coin-coin le Canapin]

Yes, it passes.

 

[Sooner Al [MVP]]

Can you connect to the PC from another PC on the same LAN using Remote
Desktop and the target PCs private LAN IP address?

--

Al Jarvi (MS-MVP Windows - Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

 

[Coin-coin le Canapin]

I don't have any other computer to do this, I'll try in a few days (i hope).
Thanks again for your replies.

 

[Coin-coin le Canapin]

Okay, I just tried that, and it doesn't work.
The problem is the same.

 

[Sooner Al [MVP]]

Well, if you can't login from a PC on the same LAN there is no way you will
be able to access that PC from a remote location. Are you running any type
of VPN software on that PC? I have seen reports of Cisco VPN software
blocking RDC requests. Also something like NAV anti-worm protection or
OneCare Live.

--

Al Jarvi (MS-MVP Windows - Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

 

[Coin-coin le Canapin]

Still thanks for your replies.
I don't have any kind of those software on my computer.

 

[Sooner Al [MVP]]

Well, I honestly don't have an answer. If you checked the troubleshooting
section here...

http://theillustratednetwork.mvps.o...pSetupandTroubleshooting.html#Troubleshooting

....there should be no reason not to be able to connect. No error messages or
event viewer entries on either the RDC host or client? That's pretty weird.

Sorry I can't be of any help...

--

Al Jarvi (MS-MVP Windows - Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

 

[Coin-coin le Canapin]

Thanks for your help.
I'll format my computer in a while, and I'm sure it will work again. :x

 

[Marine]

Coin-coin le Canapin
Dont feel down! I have two machines in my office with the same problem. If
you come up with an answer please post.. I will do the same if I hear or see
something.

Thanks