can't boot windows xp

[Guest]

I did a go back on my girlfriends HP computer. When the computer rebooted, I got a message that the "windows\system32\config\system" file is missing or corrupted. I am requested to insert the setup CD. Of course since Windows XP was preloaded, ther was no setup CD with the computer
HOW CAN I START THIS COMPUTER, since its not even possible to make a start up disk on my currently operating laptop???????

any help would be great. or will I be forced to buy the windowa XP program to get the HP working???

 

[Michael Solomon \(MS-MVP Windows Shell/User\)]

All manufacturer's are required to offer some sort of recovery method.
Check the computer's documentation as there is likely a recovery partition
on the hard drive and a means of running a recovery routine, you may have to
contact HP for this information but it should be in the system's
documentation.

 

[J.A.S.]

I just had the same problem in my PC, which is also a HP.
My computer didn't have such a disk either. I tried to get
a recovery cd from them, but they said they would only
take credit cards, and I don't have one.

All my problems started when I ran Norton SystemWorks 2003
not long ago.

Will I have to buy another Windows XP Disk?

-----Original Message-----
I did a go back on my girlfriends HP computer. When the

computer rebooted, I got a message that
the "windows\system32\config\system" file is missing or
corrupted. I am requested to insert the setup CD. Of
course since Windows XP was preloaded, ther was no setup
CD with the computer.

HOW CAN I START THIS COMPUTER, since its not even

possible to make a start up disk on my currently operating
laptop????????

any help would be great. or will I be forced to buy

the windowa XP program to get the HP working????

 

[Michael Solomon \(MS-MVP Windows Shell/User\)]

If they didn't give you a disk, their licensing agreement requires them to
have given you some means of recovery. Check your documentation or contact
their tech support as this is their responsibility.

 

[J.A.S.]

According to them, my computer is supposed to have some
sort of partition in my hard drive because "it would be
easier than carrying disks."

I tried Recovery Console and fix the "missing"
or "corrupted" registry, but it still gives me the same
message.

I think Norton System Works ruined those registries.