can't access Windows update

D

Dana

I can't seem to connect to Windows Update. My computer is set to "on" for
automatic updates, but if I try to go to the website through a browser I get
the page that says Internet Explorer can't display page. I've tried from
several different links in several different websites and I get the same
result every time. I run Windows XP home with service pack 2(I think). Any
help anyone can provide is greatly appreciated.
 
L

Leonard Grey

To find out what service pack you have (you need SP 2 to use Windows
Update):

Control Panel > System
 
N

nass

Dana said:
I can't seem to connect to Windows Update. My computer is set to "on" for
automatic updates, but if I try to go to the website through a browser I get
the page that says Internet Explorer can't display page. I've tried from
several different links in several different websites and I get the same
result every time. I run Windows XP home with service pack 2(I think). Any
help anyone can provide is greatly appreciated.


You receive an error message in Internet Explorer 7: "Internet Explorer
cannot display the webpage"
http://support.microsoft.com/kb/926431
How to troubleshoot network connectivity problems in Internet Explorer
http://support.microsoft.com/kb/936211
Try to Reset IE7.
http://support.microsoft.com/kb/923737

Run c
= Then Open a run command and type in these DLLs to re-register them:
regsvr32 SOFTPUB.DLL
regsvr32 Wintrust.dll
regsvr32 Mssip32.dll
regsvr32 Initpki.dll
regsvr32 Gpkcsp.dll
regsvr32 Sccbase.dll
regsvr32 Slbcsp.dll
regsvr32 Urlmon.dll
regsvr32 Cryptdlg.dll
regsvr32 Dssenh.dll
regsvr32 Rsaenh.dll
Note you can copy the above and paste in a Notepad and Save As on the
Desktop reg.bat file, double click the icon for the reg.bat and lick [OK]
and then Yes.
ommand type in:
ipconfig /flushdns click [OK]
ipconfig /renew click [OK]
netsh winsock reset click [OK]
Reboot your machine and see if you can access any website/link easily and
without the cannot connect error message.

You receive a "0x800A01AE" error message or a "0x080070570" error message
when you try to connect to the Windows Update Web page or to the Microsoft
Update Web page in Windows Server 2003 or Windows XP
http://support.microsoft.com/kb/910359

Run a thorough scan by doing the following steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Click Connections Tab then click on the LAN button, make sure there are no
Check boxes checked there and click [OK]

Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
http://www.malwarebytes.org/rr-update/rr-free-setup.exe
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Comodo BOClean : Anti-Malware Version 4.27
http://www.comodo.com/boclean/boclean.html

HTH,
nass
 
C

cj47slp

I'm having a similar problem. In addition to being unable to reset Windows to
automatically update, I can't seem to change my internet settings to a higher
level of security. Internet explorer is also opening new windows
spontaneously. I believe I had SP 3 prior to this issue. Definitely had a
minimum of SP 2 and have used the auto update website many times before.

Any suggestions? This is really confounding me. I'd reinstall Explorer if
the problem did not also include the ability to change security settings.
 

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