Some Automatic updates could not be installed


Dan Karam

I am continually getting told by XP (Service Pack 3) that updates are ready
for my computer. When I try and install them, I get this: "The following
updates were not installed: KB971486, KB969059, KB958869."

I went through my Windows Update history, and the first update that was
unsuccessful was KB971486. So I downloaded this update to try and install it
manually (with the "WindowsXP-KB931784-x86-ENU.exe" /o command), and I got a
message saying that "Setup has detected that the Service Pack version of this
system is newer than the update you are applying. There is no need to install
this update."

Any help with this would be greatly appreciated. There are newer updates
that won't install because of this issue. Thank you.


From the KB articles of the updates you've listed:

" How to obtain help and support for this security update
For home users, no-charge support is available by calling 1-866-PCSAFETY
in the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local
Microsoft subsidiary for support issues with security updates, visit the
Microsoft International Support Web site:

North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by
visiting the following Microsoft Web site:

For enterprise customers, support for security updates is available
through your usual support contacts. "

Strongly suggest you contact MS for *no-charge support ASAP*.

*-343-* FDNY
Never Forgotten
"Security updates should *never* have *non-security content* prechecked"

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