Can't Access ATT Account Manager


J

Jim

I've had ATT local and long distance service for a long time, and used their
account manager at https://accountmanager.att.com to log in and check phone
bills. Last week, I upgraded my Internet service from Hughes satellite to
ATT wireless for my Windows XP Desktop. The USBConnect Lightning device
provides consistently good speeds, since we have a 3G tower about 1/2 mile
from our home. However, since ATT got my wireless account set up, I can no
longer get to any ATT pages except www.wireless.att.com. If I try to go to
www.att.com, or links from that page, the pages don't fully load.

I thought this was an ATT issue, but was able to log in from another
computer. I made the following changes and checks, but have not been able
to log into the account manager from my computer for a week.

* Ran check for malware with MSE (been using it for several months, and
really like it). Also ran checks with SuperAntiSpyware and Malwarebytes in
normal mode, plus Malwarebytes in safe mode - no problems found.
* Could not access the account manager from either IE 8.0 or Firefox
browsers (with, or without add-ons).
* Added https://accountmanager.att.com as a Trusted site in IE 8.0, but no
joy.
* Deleted all cookies and temp files from IE 8.0. Deleted temp files by
search for *.tmp. Deleted temp files by Run %temp% - No improvement.
* Changed IE 8.0 Internet zone from medium-high level (my typical setting)
to medium - still no go.
* Used Microsoft Fix it 50267 to restore the Hosts file - again no good.
* Checked my firewall (Windows Firewall) settings and have no entries for
ATT.

I thought maybe a password reset would help, but don't see that as a
solution since I could log in from another computer. How can I fix this
problem?
 
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D

db

I would put the monkey
on att's back.

they seem to be helpful
in resolving issues when
I call them.

however, you might also
test the issue via safe
mode w/networking.

--

db·´¯`·...¸><)))º>
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces
- Microsoft Partner
- @hotmail.com
~~~~~~~~~~"share the nirvana" - dbZen
 

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