Can't access address books

[Guest]

I just got a new laptop with Windows Vista and Office 2007. I copied my
files from my desktop (also Vista and 2007) and can get to my emails just
fine on the laptop. I can see all of my contacts, but when I send a message,
Outlook can't find the addresses. I went to my three contacts folders and
the addresses are all there. I tried to change the address book property to
"show this folder as an e-mail address book". The file is greyed out and it
won't let me change the attribute.

Any suggestions?

 

[Russ Valentine [MVP-Outlook]]

Did you add the Outlook Address Book Service to your profile?
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

 

[Guest]

Russ,

I still couldn't get it to work. My profile looked good, but it wouldn't
let me change anything. I went to my wife's account and ran Outlook. On
that account, it said that since it was the first time to run Outlook, it
would have to set up the profile. It went ahead and did it, and her address
book worked fine.

I didn't remember that startup dialog when I had run mine. I had done a
file transfer, and apparently that bypassed the profile setup and used the
one from my desktop. Something must have been wrong with it, but I could see
nothing wrong. I went back to my user account, deleted my profile and
started over. When I completed it, everything worked fine.

You gave me the clue as to what to look for, so thanks for your help.


--
Lyle
Montrose, Colorado

Did you add the Outlook Address Book Service to your profile?
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

 

[Russ Valentine [MVP-Outlook]]

If your installation was an upgrade, you must always create a new profile
right away. If it was not, then you most likely migrated your Outlook data
incorrectly the first time.

--
Russ Valentine
[MVP-Outlook]

Russ,

I still couldn't get it to work. My profile looked good, but it wouldn't
let me change anything. I went to my wife's account and ran Outlook. On
that account, it said that since it was the first time to run Outlook, it
would have to set up the profile. It went ahead and did it, and her
address
book worked fine.

I didn't remember that startup dialog when I had run mine. I had done a
file transfer, and apparently that bypassed the profile setup and used the
one from my desktop. Something must have been wrong with it, but I could
see
nothing wrong. I went back to my user account, deleted my profile and
started over. When I completed it, everything worked fine.

You gave me the clue as to what to look for, so thanks for your help.


--
Lyle
Montrose, Colorado

Did you add the Outlook Address Book Service to your profile?
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]

I just got a new laptop with Windows Vista and Office 2007. I copied my
files from my desktop (also Vista and 2007) and can get to my emails
just
fine on the laptop. I can see all of my contacts, but when I send a
message,
Outlook can't find the addresses. I went to my three contacts folders
and
the addresses are all there. I tried to change the address book
property
to
"show this folder as an e-mail address book". The file is greyed out
and
it
won't let me change the attribute.

Any suggestions?