cannot use Windows Mail after downloading trial Office Professiona


M

Minmay

Question
I downloaded the free trial for Office Professional 2007. I did not install
Outlook 2007 and opted to continue to use my Windows Mail. As soon as I
installed the free trial, my Windows Mail would not work. I have checked all
router and email settings and they are fine. I uninstalled the free trial,
but Windows Mail still does not work. I get the message "Your POP3 server
has not responded in 60 seconds. Would you like to wait another 60 seconds
for the server to respond?" despite the fact that the account settings are
correct. I can check my email online using my browser with no problem. Can
someone help? Thanks!

Thanks,

Barb
 
Ad

Advertisements

G

Gary VanderMolen

At some point it should produce an error message.
Right-click on your error message, copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.
 
M

Minmay

Here's what I'm getting:

Account: 'pop3.cableone.net', Server: 'mail.cableone.net', Protocol: POP3,
Server Response: '-ERR AVG POP3 Proxy Server: Cannot connect to the mail
server!', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number:
0x800CCC90

and

Account: 'pop3.frontiernet.net', Server: 'pop3.frontiernet.net', Protocol:
POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC19

(I have two accounts)

Thanks for your help, Gary.

Barb
 
G

Gary VanderMolen

You are allowing AVG to mess with your email. That's not good.
Uninstall AVG, then reinstall, but select 'custom' install, which then
allows you to unselect installing its troublesome email scanning module.

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If no improvement after disabling email scanning, consider upgrading
to Windows Live Mail, because it is less prone to suffering bad effects
from antivirus programs:
http://get.live.com/wlmail/overview

The fact that this problem began after installing Office is probably just a
coincidence.
 
M

Minmay

Dear Gary,

Thank you for your timely and effective help. I simply turned off email
scanning in AVG and everything went back to normal. I find that rather
strange since I have had AVG scanning email for months, but whatever...

I certainly appreciate your knowledge about this issue.

Regards,

Barb
 
Ad

Advertisements

Ad

Advertisements


Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top