When will this hotfix be available to download without a
service call?????????
OL2002: You Receive 0x8004210A, 0x800CCC0B, and 0x8004210B
Error Messages When You Send and Receive E-Mail Message
with a POP3 E-Mail Account
View products that this article applies to.
SYMPTOMS
If you use a Post Office Protocol 3 (POP3) e-mail account
to try to send and receive e-mail messages in Microsoft
Outlook 2002, you may receive one of the following error
messages:
Task 'smtp server name - Sending and Receiving' reported
error (0x8004210A): 'The operation timed out waiting for a
response from the receiving (POP) server. If you continue
to receive this message, contact your server administrator
or Internet service provide (ISP).'
-or-
Task 'machine.domain.xom - Sending and Receiving' reported
error (0x800CCC0B) : 'Unknown Error 0x800CCC0B'
-or-
Task 'smtp server name - Sending and Receiving' reported
error (0x8004210A): 'The operation timed out waiting for a
response from the sending (SMTP) server. If you continue
to receive this message, contact your server administrator
or Internet service provide (ISP).'
-or-
Task - Sending ' reported error (0x8004210B): The
operation timed out waiting for a response from the
sending (SMTP) server. If you continue to receive this
message, contact your server administrator or Internet
service provider (ISP).
-or-
Task Sending and Receiving' reported error
(0x800CCC0B): 'Unknown Error 0x800CCC0B'
- or-
Task - Sending ' reported error (0x8004210B): The
operation timed out waiting for a response from the
sending (SMTP) server. If you continue to receive this
message, contact your server administrator or Internet
service provider (ISP).
Note Before you receive these error messages, an Internet
Security Warning dialog box may appear.
CAUSE
This problem occurs when your mail server requires both
Secure Sockets Layer security (SSL) and Secure Password
Authentication (SPA).
RESOLUTION
How to Obtain the Hotfix
This issue is fixed in the Outlook 2002 Post-Service Pack
2 Hotfix Package dated September 5, 2003. For additional
information, click the following article number to view
the article in the Microsoft Knowledge Base:
827149 Availability of the Outlook 2002 Post-Service Pack
2 Hotfix Package: September 5, 2003
After you install this hotfix, follow the steps that are
listed in the "More Information" section of this article
to set the UseInetcommCS registry key and to activate the
hotfix.
STATUS
Microsoft has confirmed that this is a problem in
Microsoft Outlook 2002.
MORE INFORMATION
WARNING: If you use Registry Editor incorrectly, you may
cause serious problems that may require you to reinstall
your operating system. Microsoft cannot guarantee that you
can solve problems that result from using Registry Editor
incorrectly. Use Registry Editor at your own risk.
To activate this fix, follow these steps:
1. Quit Outlook.
2. Click Start, and then click Run.
3. In the Open box, type regedit, and then click OK.
4. Locate, and then click to select the following
registry key:
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook
5. After you select the key that is specified in step
4, point to New on the Edit menu, and then click DWORD.
6. Type UseInetcommCS, and then press ENTER.
7. Right-click UseInetcommCS, and then click Modify.
8. In the Value data box, type 1, and then click OK.
9. On the File menu, click Exit to quit Registry
Editor.
The information in this article applies to:
Microsoft Outlook 2002
Last Reviewed: 10/14/2003 (1.0)
Keywords: kbQFE kbofficexppresp3fix kbfix kbbug
KB827349 kbAudEndUser
-----Original Message-----
And what did they say when you contacted them?
--
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. Due to
the SWEN virus, all mail sent to my personal account will be deleted
without reading.
After searching google.groups.com and finding no answer, David Bell asked:
| Task 'pop.rcn.com - Sending and Receiving' reported error
| (0x8004210A) : 'The operation timed out waiting for a response from
| the receiving (POP) server. If you continue to receive this message,
| contact your server administrator or Internet service provider (ISP).'
.
