cannot send or receive in outlook express

  • Thread starter Thread starter ann
  • Start date Start date
A

ann

The connection to the server has failed. Subject 'Fw: Send a Hallmark
Smilebox for Father's Day - choose from 33 designs for dad. Plus more new
designs this week!', Account: 'pop.charter.net', Server: 'smtp.charter.net',
Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10061, Error Number:
0x800CCC0E

The connection to the server has failed. Account: 'pop.charter.net', Server:
'pop.charter.net', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error:
10061, Error Number: 0x800CCC0E
thank-you for looking at this,
ann
 
Are you running Norton 360? If so check with Symantec. Could be
other anti-virus issues. Whatever you use Stop It (TaskManager -
Processes if necessary) and test email. (I use Avast Home and turn
off any used shields.)

Is it possible Charter has changed their server names or required
settings, like using MyServer Requires Authenication?
Check your settings. Be sure to check server names, ports, and SSL.

Their Help for OE6 shows mail.charter.net used for both Pop3 and SMTP
Server names. This does say authenication not used.
http://www.charter.com/customers/support.aspx?supportarticleid=1241

I just checked their HELP - Ask a Question and :

Incoming E-Mail Server: pop.charter.net
Outgoing E-Mail Server: smtp.charter.net
Server Type: POP3 Server

Just found better instructions for OE6 at Charter, just compare these to
your Windows Mail settings. They need to be the same.

http://www.charter.com/customers/support.aspx?supportarticleid=1782

Help for Winmail (try the server names above) it is possible they support
both server settings or are intransition to the Pop3 and SMTP you use now.
http://www.charter.com/customers/support.aspx?supportarticleid=1781


ann said:
The connection to the server has failed. Subject 'Fw: Send a Hallmark
Smilebox for Father's Day - choose from 33 designs for dad. Plus more new
designs this week!', Account: 'pop.charter.net', Server:
'smtp.charter.net',
Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10061, Error
Number:
0x800CCC0E

The connection to the server has failed. Account: 'pop.charter.net',
Server:
'pop.charter.net', Protocol: POP3, Port: 110, Secure(SSL): No, Socket
Error:
10061, Error Number: 0x800CCC0E
thank-you for looking at this,
ann
Click to expand...
 
Your settings look good, but something is interfering with communications
to the mail servers. That problem can be caused by a third party
security program, like your antivirus. Which antivirus are you running?
As a minimum, email scanning in the antivirus should be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If no improvement after disabling email scanning, consider upgrading
to Windows Live Mail, because it is less prone to suffering bad effects
from overly intrusive antivirus programs:
http://download.live.com/wlmail

--
Gary VanderMolen, MS-MVP (Mail)


ann said:
The connection to the server has failed. Subject 'Fw: Send a Hallmark
Smilebox for Father's Day - choose from 33 designs for dad. Plus more new
designs this week!', Account: 'pop.charter.net', Server: 'smtp.charter.net',
Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10061, Error Number:
0x800CCC0E

The connection to the server has failed. Account: 'pop.charter.net', Server:
'pop.charter.net', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error:
10061, Error Number: 0x800CCC0E
thank-you for looking at this,
ann
Click to expand...
 
Disable email scanning by your anti-virus application. It provides no
additional protection, it may be causing the problem, and even Symantec says
it's not necessary:

<QP>
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
</QP>
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106

Why you don't need your anti-virus to scan your email
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
 
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