email problem

  • Thread starter Thread starter LisaK
  • Start date Start date
L

LisaK

I have always been able to get and send emails and suddenly out of the blue I
get this error message. I am not a computer person so please help in simple
english. Thanks!


The connection to the server has failed. Account: 'pop.charter.net', Server:
'pop.charter.net', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error:
10061, Error Number: 0x800CCC0E
 
That error can be caused by interference from an antivirus program.
Which antivirus are you running? Some of them cause problems with
Windows Mail over time. As a minimum, email scanning in the antivirus
should be turned off, although that may not be sufficient to eliminate
all bad effects. In a worst case scenario, your antivirus may need to be
uninstalled/reinstalled or replaced.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

Gary VanderMolen, Microsoft MVP (Mail)


"LisaK" wrote in message
I have always been able to get and send emails and suddenly out of the blue I
get this error message. I am not a computer person so please help in simple
english. Thanks!


The connection to the server has failed. Account: 'pop.charter.net', Server:
'pop.charter.net', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error:
10061, Error Number: 0x800CCC0E
 
I have had no problems send emails until today. Received the below message;
I've ot made any changes to any settings. Thanks for your help.

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was 'info@the bluerockinn.com'. Subject
'Reservations?', Account: 'pop.hughes.net', Server: 'smtp.hughes.net',
Protocol: SMTP, Server Response: '501 5.1.3 Bad recipient address syntax',
Port: 25, Secure(SSL): No, Server Error: 501, Error Number: 0x800CCC79
 
Like the error says, the recipient email address syntax is invalid.
An email address can't contain a space character, such as you have
after 'the' in info@the bluerockinn.com.


Gary VanderMolen, Microsoft MVP (Mail)


"celticdane" wrote in message
I have had no problems send emails until today. Received the below message;
I've ot made any changes to any settings. Thanks for your help.

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was 'info@the bluerockinn.com'. Subject
'Reservations?', Account: 'pop.hughes.net', Server: 'smtp.hughes.net',
Protocol: SMTP, Server Response: '501 5.1.3 Bad recipient address syntax',
Port: 25, Secure(SSL): No, Server Error: 501, Error Number: 0x800CCC79
 
I did figure that out, finanlly. Thanks. But now I can't Receive emails and
the below message is what I get. I've rebooted with no luck and it's been a
couple of days now.

Account: 'pop.hughes.net', Server: 'pop.hughes.net', Protocol: POP3, Server
Response: '.', Port: 110, Secure(SSL): No, Error Number: 0x800CCC18
 
According to this...
http://kb.hughesnet.com/al/12/2/1278.htm#Configure_Vista_for_HughesNet_E-mail

the incoming server name is
mail.hughes.net



Dave N.
MS-MVP (Mail)
Windows 7 Ultimate 64
http://download.live.com/wlmail
"celticdane" wrote in message

I did figure that out, finanlly. Thanks. But now I can't Receive emails and
the below message is what I get. I've rebooted with no luck and it's been a
couple of days now.

Account: 'pop.hughes.net', Server: 'pop.hughes.net', Protocol: POP3, Server
Response: '.', Port: 110, Secure(SSL): No, Error Number: 0x800CCC18
 
It should not matter. Both server names resolve to the same IP address.

Gary VanderMolen, Microsoft MVP (Mail)


"Dave N9" wrote in message
According to this...
http://kb.hughesnet.com/al/12/2/1278.htm#Configure_Vista_for_HughesNet_E-mail

the incoming server name is
mail.hughes.net


Dave N.
MS-MVP (Mail)
Windows 7 Ultimate 64
http://download.live.com/wlmail
"celticdane" wrote in message

I did figure that out, finanlly. Thanks. But now I can't Receive emails and
the below message is what I get. I've rebooted with no luck and it's been a
couple of days now.

Account: 'pop.hughes.net', Server: 'pop.hughes.net', Protocol: POP3, Server
Response: '.', Port: 110, Secure(SSL): No, Error Number: 0x800CCC18
 
Go to Tools, Accounts, select that mail account, Properties, Servers.
Make sure that "Log on using Secure Password Authentication" is not enabled.

If that setting was already unchecked, which antivirus are you running?
Some of them cause problems with Windows Mail over time.
Make sure your antivirus is not configured to scan emails.

Note: As Dave N9 pointed out, the server name should be mail.hughes.net
but I don't think that is causing your problem.

Gary VanderMolen, Microsoft MVP (Mail)


"celticdane" wrote in message
I did figure that out, finanlly. Thanks. But now I can't Receive emails and
the below message is what I get. I've rebooted with no luck and it's been a
couple of days now.

Account: 'pop.hughes.net', Server: 'pop.hughes.net', Protocol: POP3, Server
Response: '.', Port: 110, Secure(SSL): No, Error Number: 0x800CCC18
 
it was originally set up as pop and worked fine - and then it didn't. I
changed it to "mail." and it still didn't work - thanks for the link. Lots of
info. Any other suggestions?

Dave N9 said:
According to this...
http://kb.hughesnet.com/al/12/2/1278.htm#Configure_Vista_for_HughesNet_E-mail

the incoming server name is
mail.hughes.net



Dave N.
MS-MVP (Mail)
Windows 7 Ultimate 64
http://download.live.com/wlmail
"celticdane" wrote in message

I did figure that out, finanlly. Thanks. But now I can't Receive emails and
the below message is what I get. I've rebooted with no luck and it's been a
couple of days now.

Account: 'pop.hughes.net', Server: 'pop.hughes.net', Protocol: POP3, Server
Response: '.', Port: 110, Secure(SSL): No, Error Number: 0x800CCC18




Gary VanderMolen (MVP) said:
Like the error says, the recipient email address syntax is invalid.
An email address can't contain a space character, such as you have
after 'the' in info@the bluerockinn.com.


Gary VanderMolen, Microsoft MVP (Mail)


"celticdane" wrote in message

I have had no problems send emails until today. Received the below
message;
I've ot made any changes to any settings. Thanks for your help.

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was 'info@the bluerockinn.com'. Subject
'Reservations?', Account: 'pop.hughes.net', Server: 'smtp.hughes.net',
Protocol: SMTP, Server Response: '501 5.1.3 Bad recipient address syntax',
Port: 25, Secure(SSL): No, Server Error: 501, Error Number: 0x800CCC79


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Click to expand...

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Click to expand...
 
That was it~! the pw was enabled - unchecked the box and the inbox took off!
Thanks so much!!!

Gary VanderMolen (MVP) said:
Go to Tools, Accounts, select that mail account, Properties, Servers.
Make sure that "Log on using Secure Password Authentication" is not enabled.

If that setting was already unchecked, which antivirus are you running?
Some of them cause problems with Windows Mail over time.
Make sure your antivirus is not configured to scan emails.

Note: As Dave N9 pointed out, the server name should be mail.hughes.net
but I don't think that is causing your problem.

Gary VanderMolen, Microsoft MVP (Mail)


"celticdane" wrote in message
I did figure that out, finanlly. Thanks. But now I can't Receive emails and
the below message is what I get. I've rebooted with no luck and it's been a
couple of days now.

Account: 'pop.hughes.net', Server: 'pop.hughes.net', Protocol: POP3, Server
Response: '.', Port: 110, Secure(SSL): No, Error Number: 0x800CCC18




Gary VanderMolen (MVP) said:
Like the error says, the recipient email address syntax is invalid.
An email address can't contain a space character, such as you have
after 'the' in info@the bluerockinn.com.


Gary VanderMolen, Microsoft MVP (Mail)


"celticdane" wrote in message
I have had no problems send emails until today. Received the below message;
I've ot made any changes to any settings. Thanks for your help.

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was 'info@the bluerockinn.com'. Subject
'Reservations?', Account: 'pop.hughes.net', Server: 'smtp.hughes.net',
Protocol: SMTP, Server Response: '501 5.1.3 Bad recipient address syntax',
Port: 25, Secure(SSL): No, Server Error: 501, Error Number: 0x800CCC79


.
Click to expand...


.
Click to expand...
 
You're very welcome. Thanks for reporting back.

Gary VanderMolen, Microsoft MVP (Mail)


"celticdane" wrote in message
That was it~! the pw was enabled - unchecked the box and the inbox took off!
Thanks so much!!!

Gary VanderMolen (MVP) said:
Go to Tools, Accounts, select that mail account, Properties, Servers.
Make sure that "Log on using Secure Password Authentication" is not enabled.

If that setting was already unchecked, which antivirus are you running?
Some of them cause problems with Windows Mail over time.
Make sure your antivirus is not configured to scan emails.

Note: As Dave N9 pointed out, the server name should be mail.hughes.net
but I don't think that is causing your problem.

Gary VanderMolen, Microsoft MVP (Mail)


"celticdane" wrote in message
I did figure that out, finanlly. Thanks. But now I can't Receive emails and
the below message is what I get. I've rebooted with no luck and it's been a
couple of days now.

Account: 'pop.hughes.net', Server: 'pop.hughes.net', Protocol: POP3, Server
Response: '.', Port: 110, Secure(SSL): No, Error Number: 0x800CCC18




Gary VanderMolen (MVP) said:
Like the error says, the recipient email address syntax is invalid.
An email address can't contain a space character, such as you have
after 'the' in info@the bluerockinn.com.


Gary VanderMolen, Microsoft MVP (Mail)


"celticdane" wrote in message
I have had no problems send emails until today. Received the below message;
I've ot made any changes to any settings. Thanks for your help.

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was 'info@the bluerockinn.com'. Subject
'Reservations?', Account: 'pop.hughes.net', Server: 'smtp.hughes.net',
Protocol: SMTP, Server Response: '501 5.1.3 Bad recipient address syntax',
Port: 25, Secure(SSL): No, Server Error: 501, Error Number: 0x800CCC79


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Click to expand...


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Click to expand...
 
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