cannot send emails

[ziggy123]

This is my error message


Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Subject 'test', Account: 'mail.core.com', Server:
'smtp.core.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number:
0x800CCC0F

 

[PA Bear [MS MVP]]

Have you ever been able to send with those settings in place?

Disable email scanning by your anti-virus application. It provides no
additional protection, it may be causing the problem, and even Symantec says
it's not necessary:

<QP>
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
</QP>
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106

Why you don't need your anti-virus to scan your email
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

 

[ziggy123]

I apologize I should have sent a bit of background. This is my 80 y/o mothers
newer problem..She's been geek squad 3x's she's coonfused, (she's confused
them) I think its not to serious..she lives away from me otherwise i would
take it myself..so thank you in advance for all your help.

1. She had dial up.. began experiencing sending probs..ISP told her its not
them.
Took to Geek squad, in WI

2. same prob.. now she is here in FL. Cumputer running nicely on my DSL (
of course) except for these error messages.. This one was first or something
like it.

The host 'smtp' could not be found. Please verify that you have entered the
server name correctly.
Account: 'POP3', Server: 'SMTP', Protocol: POP3, Port: 25, Secure(SSL): No,
Socket Error: 11001, Error Number: 0x800CCC0D

Then I think my mom (not touching the computer anymore) deleted the smtp
server and I tried to recreate the POP3 server thing and now i am getting
both the above and the below.

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Subject 'test', Account: 'mail.core.com', Server:
'smtp.core.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number:
0x800CCC0F


Thank you soo much for any help you can give..
sarah

 

[Gary VanderMolen]

Regarding the first error message, "SMTP" is not a valid mail server name.

As to the second error message, "unexpectedly terminated" is usually
caused by interference from an antivirus program. Which antivirus are you
running? As a minimum, email scanning in the antivirus should be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If no improvement after disabling email scanning, consider upgrading
to Windows Live Mail, because it is less prone to suffering bad effects
from overly intrusive antivirus programs:
http://download.live.com/wlmail

 

[PA Bear [MS MVP]]

The correct outgoing mailserver name is indeed 'smtp.core.com' according to
the ISP's Settings page.

Have you disabled email scanning by the AV app yet?

 

[Ragsy]

no problem! just tell me when i can start?

 

[Gary VanderMolen]

Start what?