cannot save word document

[Guest]

Every time I try to save a word document the programme does not
respond/freezes. Everything was working absolutely fine until yesterday and I
have no clue why this is happening. Any ideas please? If I send an error
report to the Windows web site I don't seem to get very far with finding out
what's happening. Thank you!

 

[Guest]

This is exactly what happened to me yesterday also. I cannot move or copy
any images from 'My Pictures', nor can I 'Save As' from Word documents
either. I have run a full system scan with Norton and nothing comes up. With
the images and documents when I try to move or copy I get to the 'Move to'
screen but cannot navigate - everything is frozen; the the only way out is
Ctrl/Alt/Del and 'end now'
Anyone ANY ideas?

 

[Uwe Sieber]

Every time I try to save a word document the programme does not
respond/freezes. Everything was working absolutely fine until yesterday and I
have no clue why this is happening. Any ideas please? If I send an error
report to the Windows web site I don't seem to get very far with finding out
what's happening. Thank you!

The latest XP updates cause some problems, maybe that's
your problem:
http://support.microsoft.com/kb/918165/en


Uwe

 

[Larry Samuels]

This is caused by a recent critical update

Security Update MS06-015 - Fix
Line 383 (right hand side):
http://www.kellys-korner-xp.com/xp_tweaks.htm


--
Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge for
support calls that are associated with security updates
Larry Samuels Associate Expert
MS-MVP (2001-2005)
Unofficial FAQ for Windows Server 2003 at
http://pelos.us/SERVER.htm
Expert Zone-

 

[Larry Samuels]

This is caused by a recent critical update

Security Update MS06-015 - Fix
Line 383 (right hand side):
http://www.kellys-korner-xp.com/xp_tweaks.htm


--
Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge for
support calls that are associated with security updates
Larry Samuels Associate Expert
MS-MVP (2001-2005)
Unofficial FAQ for Windows Server 2003 at
http://pelos.us/SERVER.htm
Expert Zone-

 

[TaurArian [MS-MVP]]

Problems in Windows Explorer or the Windows shell after you install security
update MS06-015
http://support.microsoft.com/default.aspx/kb/918165

Vulnerability in Windows Explorer Could Allow Remote Code Execution (908531)
http://www.microsoft.com/technet/security/bulletin/ms06-015.mspx

For those who have Hewlett Packard's Share to Web Software, there are two
registry patches to choose from (run either one or the other) not both (I like
to give a choice):

Ottmar Freudenberger has made a patch available at:-
http://patch-info.de/WinXP/Downloads/KB908531_Share-To-Web.zip
(Note this is a Zip file and will need to be extracted. It contains a REG file
which needs to be imported into the registry)
or
Kelly has made a patch available at (identical to the 1st one):
http://www.kellys-korner-xp.com/xp_tweaks.htm
Line #383 - this is a vbs file and instructions on how to use such files are at
the top of the page.

If you are not affected by HP Share to Web Software, then see the post at
Aumha.net
by Maurice N, MVP Windows - Shell / User

"Problems in Windows Explorer/ Windows shell due to 908531"
http://aumha.net/viewtopic.php?t=19125

If you are not affected by HP Share to Web Software then note that if you
uninstall the update, you need to check the section titled "Workaround for
Windows shell vulnerability" under Vulnerability Details:
http://www.microsoft.com/technet/security/Bulletin/MS06-015.mspx

Also you'll need to check Automatic Updates and make sure that the update isn't
automatically downloaded - Configure Automatic Updating in Windows XP - 306525
http://support.microsoft.com/kb/306525

Other known causes could be Nvidia video card - check for updates of the drivers
http://www.nvidia.com/content/drivers/drivers.asp



--

===========================
TaurArian [MS-MVP] 2005-2006
===========================
http://www.dts-l.org/goodpost.htm
"Need more help? http://support.microsoft.com/?scid=ph;en-us;6527

 

[Guest]

I am also having the same problem. I've pretty much narrowed it down to
anytime I try to use any of the "BARS" at the top of the page it freezes -
when I enter a URL address, saving file, etc. HELP!

 

[Guest]

Thanks so much for Line 383 - it fixed it!!
David.

 

[Larry Samuels]

You're welcome!

--
Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge for
support calls that are associated with security updates
Larry Samuels Associate Expert
MS-MVP (2001-2005)
Unofficial FAQ for Windows Server 2003 at
http://pelos.us/SERVER.htm
Expert Zone-

 

[Guest]

It worked!!! The download from the Kelly web site did the trick, thank you
very much, cheers! xx

Problems in Windows Explorer or the Windows shell after you install security
update MS06-015
http://support.microsoft.com/default.aspx/kb/918165

Vulnerability in Windows Explorer Could Allow Remote Code Execution (908531)
http://www.microsoft.com/technet/security/bulletin/ms06-015.mspx

For those who have Hewlett Packard's Share to Web Software, there are two
registry patches to choose from (run either one or the other) not both (I like
to give a choice):

Ottmar Freudenberger has made a patch available at:-
http://patch-info.de/WinXP/Downloads/KB908531_Share-To-Web.zip
(Note this is a Zip file and will need to be extracted. It contains a REG file
which needs to be imported into the registry)
or
Kelly has made a patch available at (identical to the 1st one):
http://www.kellys-korner-xp.com/xp_tweaks.htm
Line #383 - this is a vbs file and instructions on how to use such files are at
the top of the page.

If you are not affected by HP Share to Web Software, then see the post at
Aumha.net
by Maurice N, MVP Windows - Shell / User

"Problems in Windows Explorer/ Windows shell due to 908531"
http://aumha.net/viewtopic.php?t=19125

If you are not affected by HP Share to Web Software then note that if you
uninstall the update, you need to check the section titled "Workaround for
Windows shell vulnerability" under Vulnerability Details:
http://www.microsoft.com/technet/security/Bulletin/MS06-015.mspx

Also you'll need to check Automatic Updates and make sure that the update isn't
automatically downloaded - Configure Automatic Updating in Windows XP - 306525
http://support.microsoft.com/kb/306525

Other known causes could be Nvidia video card - check for updates of the drivers
http://www.nvidia.com/content/drivers/drivers.asp



--

===========================
TaurArian [MS-MVP] 2005-2006
===========================
http://www.dts-l.org/goodpost.htm
"Need more help? http://support.microsoft.com/?scid=ph;en-us;6527

Every time I try to save a word document the programme does not
respond/freezes. Everything was working absolutely fine until yesterday and I
have no clue why this is happening. Any ideas please? If I send an error
report to the Windows web site I don't seem to get very far with finding out
what's happening. Thank you!

 

[Guest]

Briliant fix thank you very much

This is caused by a recent critical update

Security Update MS06-015 - Fix
Line 383 (right hand side):
http://www.kellys-korner-xp.com/xp_tweaks.htm


--
Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge for
support calls that are associated with security updates
Larry Samuels Associate Expert
MS-MVP (2001-2005)
Unofficial FAQ for Windows Server 2003 at
http://pelos.us/SERVER.htm
Expert Zone-

 

[Larry Samuels]

You're welcome!

--
Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge for
support calls that are associated with security updates
Larry Samuels Associate Expert
MS-MVP (2001-2005)
Unofficial FAQ for Windows Server 2003 at
http://pelos.us/SERVER.htm
Expert Zone-

 

[Guest]

I'm afraid the pest is back. I am having problems with Excel now, every time
I try to open the programme the computer asks me for the Windows 2000 CD to
install it. My predicament is that the person whose computer I am working on
has lost the CD. Any way round it? Thank you for your patience!