Cannot receive emails - Vista

E

Esson1

I hope someone can help!

I have Windows mail, Vista and my ISP is Sky.

yesterday Sky were having a problem in my areas and i lost the connectuion.
Since it came back up i now cannot receive emails though i can send.

The error message is
Account: 'pop.tools.sky.com', Server: 'pop.tools.sky.com', Protocol: POP3,
Server Response: '-ERR not supported 28pf734318ugc.0', Port: 995,
Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC18

I have checked all my settings and posrt numbers etc and they are what sky
specify
 
G

Guest

Esson1 said:
I hope someone can help!

I have Windows mail, Vista and my ISP is Sky.

yesterday Sky were having a problem in my areas and i lost the
connectuion.
Since it came back up i now cannot receive emails though i can send.

The error message is
Account: 'pop.tools.sky.com', Server: 'pop.tools.sky.com', Protocol: POP3,
Server Response: '-ERR not supported 28pf734318ugc.0', Port: 995,
Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC18

I have checked all my settings and posrt numbers etc and they are what sky
specify
Click to expand...

Check if if helps to shut down your computer and remove the power from
your modem for at least 30 seconds.

Check if you now need to enter your username in Windows Mail with no
CAPITAL LETTERS. Check if you now need to enter your user name
followed by the part of your email address starting with @. If none of
these help, you may need to call Sky and tell then about the problem.
 
G

Gary VanderMolen

Go to Tools, Accounts, select the sky.com account, Properties, Servers,
unselect the box for "Logon using Secure Password Authentication."
 
E

Esson1

I have alredy tried that!

I have also tried uninstalling McAfee, uninstalling mail account, rebooting,
reinstalling mail account, then rebooting again.

And shuting down and removeing the power as suggested.

No luck

I also tried SKY helpline who told me it was a miocrosort problem.

What i can't understand is it was working fine before
 
F

Frank Saunders MS-MVP IE,OE/WM

E

Esson1

I have now tried that too (thanks), follwed by reboot and reloading the
account details as before
The only difference it made is I am now getting this error message

Oh and I definately have no errant capitals!

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Account: 'pop.tools.sky.com', Server: 'pop.tools.sky.com',
Protocol: POP3, Port: 995, Secure(SSL): No, Error Number: 0x800CCC0F
 
G

Gary VanderMolen

You did not mention this change, but on this go-around you have turned
off SSL on port 995. You must enable SSL for that port. Here is an extract
from your ISP's email setup instructions:

1. Go to Tools, Accounts.
2. Highlight pop.tools.sky.com under Account, and click Properties.
3. Click the Advanced tab.
4. Check the box next to This Server Requires A Secure Connection (SSL)
under Outgoing Mail (SMTP).
5. Enter 465 in the Outgoing mail (SMTP): field.
6. Check the box next to This Server Requires A Secure Connection (SSL)
under Incoming Mail (POP3). The port will change to 995.
7. Click the Servers tab, and check the box next to My Server Requires
Authentication.
 
E

Esson1

Thanks again, but it is still not working. I have now done everything in the
last email, rebooted and am getting the following message:
Account: 'pop.tools.sky.com', Server: 'pop.tools.sky.com', Protocol: POP3,
Server Response: '-ERR not supported m4pf1572254ugc.0', Port: 995,
Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC18

Thanks!
 
G

Gary VanderMolen

Have you verified that the option "Log on using Secure Password
Authentication" is not enabled?
 
E

Esson1

Thanks for all that
I have been through all those and the good news is Windows mail is now
checking the account and i get no error message
However it is not downloading any messages even though i know there is some
there!!

I am beginning to think it is not meant to be!
 
E

Esson1

Also i have tried clicking Receive mail on its own.
It is going through the motions of checking

Esson1 said:
Thanks for all that
I have been through all those and the good news is Windows mail is now
checking the account and i get no error message
However it is not downloading any messages even though i know there is some
there!!

I am beginning to think it is not meant to be!
Click to expand...
 
G

Gary VanderMolen

After it goes through the motions of checking, what does it report
in the status bar (lower right corner)?
Do you get any new error message?
 
E

Esson1

I don't get any error message at all now. The status says no new messages.
Although i know there definately is some.
It is still sending emails fine too
 
G

Gary VanderMolen

If the status message says "No new messages" then whatever account
is being checked has no messages on the server.
What happens when you send an email to yourself?
 
E

Esson1

If i send a message to myself it goes out fine, but never arrives.

This morning when i first switched on i got Win Mail to check for messages,
it said there were none.
Then i logged in to my mail account via the Sky website and there were six
messages waiting for me
 
G

Gary VanderMolen

I've run out of ideas. I don't think it's a Windows Mail issue.
It's probably something on Sky's end.

You could try a different email program, but I don't think it will make
a difference.

--
Gary VanderMolen, MS-MVP (WLMail)


Esson1 said:
If i send a message to myself it goes out fine, but never arrives.

This morning when i first switched on i got Win Mail to check for messages,
it said there were none.
Then i logged in to my mail account via the Sky website and there were six
messages waiting for me
Click to expand...
 
E

Esson1

Thanks for all your help anyway!

Gary VanderMolen said:
I've run out of ideas. I don't think it's a Windows Mail issue.
It's probably something on Sky's end.

You could try a different email program, but I don't think it will make
a difference.
Click to expand...
 

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